Sally Finestone

I am an accomplished Renewal & Revenue Specialist with a proven track record in the computer software industry, recognised with an Above and Beyond award for independently managing order management and deal desk operations across EMEA.

At Zimbra I negotiated and closed perpetual and subscription renewals, consistently achieving and exceeding targets, preparing renewal quotes in Salesforce, identifying upsell opportunities and streamlining renewal cycles through co-terming and a successfully implemented lapsed-renewal recovery process.

At CA Technologies I operated the EMEA deal desk, mentored a team of three renewals representatives, set up co-termed renewals across the region, and managed post-signature processes including license issuance, usage monitoring and UK invoicing, cash allocation and month-end treasury tasks.

I bring a process-driven approach that bridges technical and business requirements, excelling in complex environments to improve recovery rates, pricing outcomes and end-to-end revenue efficiency.