Open to opportunities

Sally A

@sallya

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Results-driven Customer Support Executive with strong problem-solving skills.

Kenya

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What I'm looking for

I seek a role that values customer service excellence and offers growth opportunities.

I am a dedicated Customer Support Executive with over a year of experience in client inquiry processing and troubleshooting. My commitment to customer satisfaction is reflected in my achievement of a 96% customer service score at M-KOPA Solar, where I was recognized for my ability to handle client feedback effectively. My experience spans across various roles, including administrative support and freelance copywriting, showcasing my adaptability and strong communication skills.

Currently, I serve as an Administrative Support Intern at the Ministry of East African Community, where I manage departmental communications and support new interns. My role involves meticulous record-keeping and coordinating meetings, which has honed my organizational skills. Additionally, my freelance work has allowed me to curate engaging content while maintaining high editorial standards, further enhancing my ability to communicate effectively across different platforms.

Experience

Work history, roles, and key accomplishments

Current

Administrative Support Intern

Current

The Ministry of East African Community

Jan 2021 - Present (4 years 5 months)

Provided administrative support by managing communications, coordinating meetings, and maintaining office records. Assisted in onboarding new interns and prepared departmental reports, demonstrating strong organizational and communication skills.

Customer Service Communication Office Management Coordination Report Preparation Support Management Administrative Support Time Management

Freelance Copywriter

Self Employed

Aug 2019 - Jan 2024 (4 years 5 months)

Curated engaging content for various topics while adhering to editorial standards and deadlines. Demonstrated adaptability and maintained high-quality writing across diverse subjects.

Content Creation Content Standards Research Time Management Adaptive Writing

Customer Service Representative

M-KOPA Solar

Feb 2021 - Oct 2021 (8 months)

Processed client requests and provided technical support through phone and chat. Maintained high KPI targets and built strong client relationships while documenting inquiries accurately.

Technical Troubleshooting Freshdesk Communication Problem Solving KPIs Relationship Building Documentation Onboarding

Education

Degrees, certifications, and relevant coursework

Coursera

Certificate, Communication Strategies

2024 - 2024

Completed a course on Remote Communication Strategies, focusing on cross-cultural communication, problem solving, and effective team communication in remote settings.

United States International University-Africa

Bachelor of Arts, International Relations

2014 - 2018

Studied International Relations, focusing on global politics, diplomacy, and international organizations. Developed skills in critical thinking, analysis, and understanding of international systems.