Bancy Nyakio

As a Customer Support Representative at TalentPop, I respond to customer inquiries via phone and email, resolve complaints, and maintain accurate customer records. I provide detailed product information and escalate complex issues to ensure customer satisfaction.

As a Customer Service Representative at Sendwave, I handled incoming and outgoing communications, identified customer feedback patterns, and advocated for swift resolutions to major issues affecting customers.

In my role as a Fraud and Risk Analyst at Sendwave, I ensured customer privacy and data security by implementing protective policies. I maintained customer loyalty through excellent service and provided user protection support.

At M-KOPA Solar, I responded to customer inquiries, resolved complaints, and maintained records of customer interactions. I also guided customers through troubleshooting processes to ensure satisfaction.

During my internship at the Kenya School of Monetary Studies, I assisted in seminar organization, prepared participant materials, and collected feedback forms, ensuring a smooth experience for attendees.

Completed a Bachelor of Commerce with a focus on Marketing, gaining knowledge in various aspects of marketing strategies, consumer behavior, and business management.

Grade: B+

Achieved a Kenya Certificate of Secondary Education (KCSE) with a B+ grade, demonstrating strong academic performance in secondary education.