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@bancynyakio
Results-oriented customer service professional with 4+ years of experience.
I am a highly motivated and results-oriented professional with over four years of experience in the customer service field. My journey has been marked by a proven track record of exceptional performance and a strong ability to develop lasting customer relationships. I pride myself on my strong work ethic, positive attitude, and relentless drive to exceed expectations.
Throughout my career, I have honed my communication skills, both orally and in writing, and I am recognized for my organizational abilities and attention to detail. As a team player, I am always eager to learn and develop new skills, which I believe is essential in the ever-evolving landscape of customer service.
In my current role as a Customer Support Representative at TalentPop, I respond to customer inquiries promptly and resolve complaints with a professional and empathetic approach. My previous experience as a Fraud and Risk Analyst at Sendwave has equipped me with the skills to ensure customer privacy and security while maintaining loyalty through excellent service.
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Work history, roles, and key accomplishments
TalentPop
Sep 2023 - Present (2 years 2 months)
As a Customer Support Representative at TalentPop, I respond to customer inquiries via phone and email, resolve complaints, and maintain accurate customer records. I provide detailed product information and escalate complex issues to ensure customer satisfaction.
Sendwave
Sep 2022 - Jul 2023 (10 months)
In my role as a Fraud and Risk Analyst at Sendwave, I ensured customer privacy and data security by implementing protective policies. I maintained customer loyalty through excellent service and provided user protection support.
Sendwave
Aug 2021 - Jul 2023 (1 year 11 months)
As a Customer Service Representative at Sendwave, I handled incoming and outgoing communications, identified customer feedback patterns, and advocated for swift resolutions to major issues affecting customers.
M-KOPA Solar
Jan 2020 - Aug 2021 (1 year 7 months)
At M-KOPA Solar, I responded to customer inquiries, resolved complaints, and maintained records of customer interactions. I also guided customers through troubleshooting processes to ensure satisfaction.
Kenya School of Monetary Studies
May 2019 - Aug 2019 (3 months)
During my internship at the Kenya School of Monetary Studies, I assisted in seminar organization, prepared participant materials, and collected feedback forms, ensuring a smooth experience for attendees.
Degrees, certifications, and relevant coursework
Bachelor of Commerce, Marketing
2015 - 2019
Completed a Bachelor of Commerce with a focus on Marketing, gaining knowledge in various aspects of marketing strategies, consumer behavior, and business management.
Kenya Certificate of Secondary Education
2011 - 2014
Grade: B+
Achieved a Kenya Certificate of Secondary Education (KCSE) with a B+ grade, demonstrating strong academic performance in secondary education.
Software and tools used professionally
You can contact Bancy and 90k+ other talented remote workers on Himalayas.
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