Salini Routh
@salinirouth
Systems engineer with 5+ years in application support, SQL, and change management.
IndiaWhat I'm looking for
I am a systems engineer with over five years of experience in technical application support, change management, and team leadership at Tata Consultancy Services. I have hands-on experience with ServiceNow (Incidents, Problems, Changes), SQL for data retrieval, Linux/Unix environments, and SaaS change and problem management, where I acted as SPOC for 42 applications and an SME for Citi Bank treasury FCA projects.
I consistently streamlined troubleshooting workflows, proposed technical feasibility solutions, and led teams of up to nine people across multiple applications. My contributions have been recognized with multiple TCS awards for problem solving, culture initiatives, and monthly performance acknowledgements.
Experience
Work history, roles, and key accomplishments
Led a team supporting 5 applications and served as SPOC for 42 applications, improving incident/problem/change workflows and proposing performance-improvement solutions that reduced escalations and improved service quality.
Resolved and escalated technical issues, proposed feasibility solutions for performance improvement, and streamlined troubleshooting processes while maintaining team efficiency as a team leader across multiple projects.
Provided system support across three simultaneous projects, streamlined support processes to enhance communication with end users, and handled daily client interactions to resolve issues.
Performed database management using SQL/PL, conducted basic LoadRunner and Selenium testing, and supported early-stage application testing and operations.
Education
Degrees, certifications, and relevant coursework
St. Vincent Convent Sr. Sec School
Class X (CBSE), Secondary Education
Grade: 86.2%
Completed secondary (Class X) under the Central Board of Secondary Education with 86.2%.
Fakir Mohan Junior Autonomous College
Class XII (CBSE), Higher Secondary Education
Grade: 59.6%
Completed higher secondary (Class XII) under the Central Board of Secondary Education with 59.6%.
Dinabandhu Andrews Institute of Technology
Bachelor of Computer Application, Computer Applications
Grade: 9.35 YGPA
Earned a Bachelor of Computer Application with a final YGPA of 9.35 from the institute affiliated to MAKAUT.
Availability
Location
IndiaAuthorized to work in
Job categories
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