Salina Suarez
@salinasuarez
Customer Service Representative using problem-solving to resolve issues and delight customers.
What I'm looking for
I’m a Customer Service Representative who manages inbound calls with professionalism and enthusiasm, helping customers with inquiries and service questions. I bring a calm, customer-first approach to troubleshooting and resolving issues effectively.
I document customer interactions and maintain accurate records to ensure continuity of service. I also educate customers about services and promotions, so they clearly understand what’s available and how to get the most value.
I enjoy collaborating with team members to improve overall service delivery and customer satisfaction. Through my Clinical Medical Assisting Program, I’ve built additional discipline and attention to detail that support reliable, supportive customer experiences.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
One Touch Direct
May 2017 - Mar 2018 (10 months)
Managed inbound customer calls professionally, addressing inquiries through troubleshooting and resolution. Documented interactions and educated customers about services and promotions while collaborating with team members to improve service delivery.
Education
Degrees, certifications, and relevant coursework
Concorde Career Institute
Diploma, Clinical Medical Assisting
2017 - 2018
Completed a Diploma in the Clinical Medical Assisting Program from Concorde Career Institute in 2017–2018.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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