Salim Diaby
@salimdiaby
Bilingual technical support engineer specializing in ATS troubleshooting, user-friendly solutions, and faster resolutions.
What I'm looking for
I’m a bilingual Customer & Technical Support Engineer with 2 years of experience diagnosing and resolving complex ATS (Applicant Tracking Systems) issues. I focus on translating complex technical concepts into user-friendly solutions across phone, email, and chat.
In my recent role, I diagnosed and resolved 95% of ATS-related issues, supporting seamless experiences for over 1,00 clients. I also reduced average resolution time by 20% and worked with cross-functional teams to increase customer satisfaction by 15% through improvements to system performance.
I’ve strengthened the teams around me by developing and leading training sessions for internal teams and external clients—improving product knowledge and reducing incoming support tickets by 10%. I also bring a background in language education as a French Language Educator and leadership as an HOD, plus ongoing technical learning through Full Stack Web Development and System Administrator courses.
Experience
Work history, roles, and key accomplishments
Freelance Data Annotator
Imerit - India
Oct 2025 - Present (6 months)
Labeled and organized bilingual data to support the training of AI/ML machine learning systems.
Education
Degrees, certifications, and relevant coursework
Kenpro Learning
Professional Course, System Administration
2023 - 2024
Completed a professional course in System Administrator at Kenpro Learning from December 2023 to May 2024.
Kenpro Learning
Professional Course, Full Stack Web Development
2022 - 2023
Completed a professional course in Full Stack Web Development at Kenpro Learning from July 2022 to February 2023.
Google Project Management Certificate, Project Management
2025 -
Completed a Google Project Management certificate starting in August 2025.
Jodhpur National University
Bachelor of Business Administration (BBA), Business Administration
2020 - 2023
Completed a Licence en Administration des Affaires (BBA) in Business Administration at Jodhpur National University from 2020 to 2023.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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