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Salim Diaby

@salimdiaby

Bilingual technical support engineer specializing in ATS troubleshooting, user-friendly solutions, and faster resolutions.

India

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What I'm looking for

I’m looking for a role where I can own technical support for ATS-like platforms, solve issues quickly, improve customer experience, and collaborate cross-functionally—while continuing to grow through training, tooling, and measurable impact.

I’m a bilingual Customer & Technical Support Engineer with 2 years of experience diagnosing and resolving complex ATS (Applicant Tracking Systems) issues. I focus on translating complex technical concepts into user-friendly solutions across phone, email, and chat.

In my recent role, I diagnosed and resolved 95% of ATS-related issues, supporting seamless experiences for over 1,00 clients. I also reduced average resolution time by 20% and worked with cross-functional teams to increase customer satisfaction by 15% through improvements to system performance.

I’ve strengthened the teams around me by developing and leading training sessions for internal teams and external clients—improving product knowledge and reducing incoming support tickets by 10%. I also bring a background in language education as a French Language Educator and leadership as an HOD, plus ongoing technical learning through Full Stack Web Development and System Administrator courses.