Sushree Gayatri Mohanty
@sushreegayatrimohant
Quality reviewer specializing in AI/ML data annotation and audio transcription with strong technical support expertise.
What I'm looking for
I am a results-driven quality reviewer with nine years of professional experience focused on AI/ML data annotation, audio transcription, and technical support. I have audited and validated data to ensure high-quality inputs for AI systems and contributed to Reinforcement Learning from Human Feedback efforts for advanced virtual assistant integration.
My background includes technical support via chat and email, incident management, and troubleshooting for content moderation and network configurations. I have worked with global customers and internal teams to resolve complex issues, documented solutions to build knowledge bases, and provided remote infrastructure support across multiple regions.
I bring hands-on experience with GDS systems for travel management, Linux and Citrix environments, and a range of customer-facing roles that emphasize communication, process optimization, and training. I seek opportunities where I can apply my quality assurance and technical troubleshooting skills to improve AI data pipelines and user experiences.
Experience
Work history, roles, and key accomplishments
Quality Reviewer - AIML
Accenture Solutions Private Limited
Jul 2024 - Present (1 year 4 months)
Audited and validated AI/ML annotation and audio transcription data to ensure high-quality inputs for model training and contributed to RLHF efforts for Project Everest to improve virtual assistant interactions.
Technical Support Engineer
Accenture Solutions Private Limited
Feb 2021 - Jul 2024 (3 years 5 months)
Provided chat and email technical support, diagnosed and troubleshot content moderation and network issues, documented resolutions to improve the knowledge base and collaborated with teams to resolve complex incidents.
Senior Travel Executive
Fareportal
Nov 2017 - Dec 2020 (3 years 1 month)
Managed flight bookings, cancellations and urgent rebookings, ensured compliance with airline policies and used Amadeus and Sabre GDS to optimize ticketing and refunds for customers.
Provided infrastructure and desktop support to internal and external users across regions, performed problem cause analysis and resolved hardware/software and Citrix/Linux-related issues.
Customer Support Executive
Convergys
Jun 2015 - Jul 2016 (1 year 1 month)
Assisted UK customers with billing, payments and mobile network technical issues, resolving account and recharge queries while maintaining high customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Sambalpur University
Bachelor of Science, Science
2013 - 2013
Completed a Bachelor of Science degree at Sambalpur University in 2013.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring Sushree Gayatri?
You can contact Sushree Gayatri and 90k+ other talented remote workers on Himalayas.
Message Sushree GayatriFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
