Open to opportunities

Salena Grigsby

@salenagrigsby

Message

I streamline customer operations through accurate order processing, CRM documentation, and issue resolution.

United States

Message

What I'm looking for

I'm looking for an operations or customer support role where I can use accurate order processing, CRM documentation, cross-functional problem-solving, and customer communication to improve service quality.

At Windstream, I managed high-volume customer requests, verified account information, and documented interactions in Salesforce while maintaining 94–96% customer satisfaction.

I collaborated with internal teams to resolve order, billing, and service issues, communicated timely updates through chat and email, and logged technical issues in Jira to support system improvements.

Previously at Hardwoods of Dalton, I processed and verified customer orders with 99.9% data-entry accuracy, supported fulfillment and shipment tracking, and maintained customer records and operating documentation in Microsoft Dynamics 365.

Experience

Work history, roles, and key accomplishments

Customer Experience Operations Specialist

Windstream

Jan 2020 - Jan 2025 (5 years)

Managed high volume of customer requests with exceptional accuracy and productivity in a remote environment. Verified account information, documented interactions in Salesforce, and collaborated with internal departments to resolve issues efficiently.

Salesforce Jira Issue Resolution Order Processing Billing Support Documentation

Administrative & Customer Support Associate

Hardwoods of Dalton

Jan 2015 - Jan 2020 (5 years)

Processed and verified customer orders while maintaining accurate records across multiple business systems. Collaborated with operations, logistics, and customer service teams to ensure timely order fulfillment and resolution of billing discrepancies.

Order Entry Order Processing Data Entry Microsoft Dynamics 365 Billing Support Documentation Quality Assurance