Saku Koski
@sakukoski
Analytical AML & KYC specialist focused on risk management, training, and process improvement.
What I'm looking for
I am an analytical, solution-oriented financial professional with extensive experience in AML, KYC and fraud prevention across both B2B and B2C segments. I have served as an AML liaison, managed sanctions procedures, prepared decision proposals for high-risk clients, and contributed to development projects that improved process efficiency.
I design and deliver trainings, create guidance materials, mentor colleagues, and support front-office staff to ensure customer-oriented and compliant practices. I have organized and spoken at client events on cybersecurity, and worked closely with compliance, security and sustainability teams to implement best practices.
I am curious about how artificial intelligence can enhance risk management and compliance by streamlining processes and improving client interactions. Colleagues describe me as calm, reliable and collaborative, and I am fluent in Finnish and English.
Experience
Work history, roles, and key accomplishments
Served as AML/KYC liaison for corporate and retail segments, designed AML/KYC training materials, mentored staff, and led sanctions and fraud-prevention initiatives to ensure regulatory compliance and improve front-office practices.
Customer Experience Specialist
Barona Customer Care Oy
Aug 2018 - Aug 2021 (3 years)
Handled multichannel customer service (phone, email, chat, social) with independent fault resolution, managed disputes, and served as work safety delegate to improve service quality and operational safety.
Education
Degrees, certifications, and relevant coursework
Oulu University of Applied Sciences
Bachelor of Business Administration, Business and Administration
2018 - 2024
Grade: 4
Activities and societies: Thesis: Experiences of psychological safety following threatening interactions in customer service work - Narrative analysis; coursework and projects in business administration and customer service.
Completed a Bachelor of Business Administration with a thesis on psychological safety in customer service, totaling 210 ECTS credits.
Availability
Location
Authorized to work in
Job categories
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