sakshi sharma

Handled incoming calls from US clients, resolving queries efficiently and maintaining high customer satisfaction in a blended BPO process with 24×7 rotational shifts.

Assisted passengers with bookings, cancellations, ticketing, and grievances, ensuring timely resolutions and high customer satisfaction.

Reviewed and annotated videos and images of stowing actions at fulfillment centers, ensuring accurate product location verification and maintaining high stow quality.

Handled inbound and outbound customer queries, assisted with onboarding, troubleshooting, and product support, and upsold premium features while maintaining high customer satisfaction in a blended BPO process.

Completed Diploma in Elementary Education (D.El.Ed.) from CCS University, gaining skills in teaching, classroom management, and child development.

B.Sc. in Computer Applications & Zoology from CSJM University, Kanpur, with knowledge in computer applications and life sciences.

Completed a beginners certificate in Chat GPT and a certification in Front end + HTML.

Completed a short term course certification in C++ programming and web development from IIT K.

Earned a certificate of participation in customer services from TCS ion.