Hirok User

I’m a Customer Support Executive who enjoys turning customer questions into fast, accurate resolutions. I handle inbound and outbound travel and e-commerce support while keeping quality and satisfaction at the center of my work.

At Travelogy, I supported customers with flight, hotel, and holiday package inquiries—booking, cancellations, and rescheduling. I resolved complaints efficiently, coordinated with airlines and vendors for ticket modifications and refunds, and maintained accurate CRM records.

At Amazon, I managed high-volume inbound calls, chats, and emails for order tracking, returns, refunds, and account-related issues. I ensured adherence to SLA and performance metrics like AHT and CSAT, and I escalated complex cases to the right departments.

I’m driven by performance excellence and continuous process improvement. I’m looking for a challenging role where I can use my customer service and quality monitoring expertise to enhance customer obsession and grow in a dynamic environment.