Jivesh Batra

Lead the design and implementation of CRM solutions, utilizing advanced customization and integration techniques to optimize system interactions. Develop and maintain CRM workflows and automation using Power Automate, Azure Logic Apps, and Copilot.

Oversaw end-to-end delivery of projects by managing timelines, resources, and stakeholder expectations. Engineered innovative solutions and optimizations to address project challenges and enhance system performance.

Developed custom CRM solutions by creating tailored modules, plugins, and workflows to optimize business processes. Worked with various teams to align CRM configurations with client needs and provided technical support and training.

Analyzed and resolved CRM technical issues by conducting root cause analysis and implementing targeted software solutions. Partnered with development teams to design and deploy software enhancements.

Created Power Automate flows to establish a hierarchical approval process and Power BI reports to enhance user interactions. Wrote C# Plugins for business logic and JavaScript as per business requirements.

Key role on the Product team, responsible for developing the marketing module to add new features to existing products. Provided production support, including troubleshooting and resolving technical issues.

Designed and implemented Power Automate flows to automate email notifications for timely communication with technicians. Provided production support to resolve technical system issues and performed regular maintenance.

Created and customized CRM forms to meet specific business needs and improve data capture. Implemented .NET plugins and workflows to automate processes and integrate with external systems.

Created Power Automate flows for sending email notifications about test results and designed user-defined entities for business processes. Wrote C# Plugins for business logic and JavaScript as per business requirements.

Graduated with a B.Tech in Information Technology in 2014.