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Sakshi Bhatia

@sakshibhatia1

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Operations professional at PlanetSpark who cut operational fraud by 60% and onboarding turnaround time by 80%.

India

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What I'm looking for

I'm seeking Operations Manager or Assistant Manager roles where I can lead teams, strengthen compliance, and scale efficient processes.

At PlanetSpark, I own end-to-end business operations, covering audits, financial reconciliation, payout verification, accounts payable, internal controls, and CRM operations. My work has delivered monthly cost savings of up to INR 5.5 lakh.

I cut operational fraud by 60% through stronger controls and verification checks, and reduced onboarding turnaround time by 80% by tracking KPIs and SLAs and removing process bottlenecks. I also build MIS reports and executive financial dashboards for co-founders and senior stakeholders.

At ICICI Bank, I managed Finacle-based banking operations and conducted regulatory and statutory compliance checks, maintaining zero compliance lapses. I also streamlined process turnaround time and resolved customer escalations within SLA.

At Future Generali, I reduced underwriting turnaround time by 50% by redesigning workflows and eliminating manual bottlenecks. I supervised a team of 8 and contributed to 18% year-over-year revenue growth through sales strategy execution, budgeting inputs, and customer relationship management.

Experience

Work history, roles, and key accomplishments

Current

Senior Operations Executive

Current

PlanetSpark

Feb 2022 - Present (4 years 8 months)

Own end-to-end business operations, reporting directly to the co-founders, covering financial reconciliation, accounts payable, internal controls, and CRM operations. Cut operational fraud by 60% and reduced onboarding TAT by 80% through process improvements and KPI/SLA discipline.

Audit Compliance Financial Reconciliations Accounts Payable Payout Verification Internal Controls Fraud Prevention Root Cause Analysis SLA and KPI Management CRM Operations MIS Reporting Executive Dashboards Microsoft Excel Advanced Google Sheets Finacle

Assistant Manager

ICICI Bank

Dec 2021 - Feb 2022 (2 months)

Managed Finacle-based banking operations including KYC processing, accounts payable, account reconciliations, and financial documentation. Conducted regulatory and statutory compliance checks, maintaining zero compliance lapses.

Finacle KYC Processing Accounts Payable Account Reconciliation Compliance Regulatory Compliance SLA Management Customer Escalation Management

Trainee

Future Generali

Aug 2020 - Nov 2021 (1 year 3 months)

Reduced underwriting turnaround time by 50% by redesigning process workflows and eliminating manual bottlenecks. Led branch operations and supervised a team of 8, strengthening service delivery, quality control, and SLA adherence.