Sharad Nair

Led Quality Operations & Analytics for Formel D (Jaguar Land Rover engagement), boosting operational performance with an 18% increase in branch profitability and reducing quality control errors by 10% year-on-year. Built Power BI MIS dashboards, conducted root-cause analysis to improve defect and inspection performance, and supported RBI-aligned compliance and fraud reduction through workflow impr

Directed branch service and operations using MIS analytics and translated MIS/CRM data into operational requirements. Achieved 99% compliance in fraud detection audits, improved loan disbursement workflows in FinnOne Neo, and drove an 18% increase in branch profitability while reducing false positives in customer verification.

Managed customer operations strategy focused on service quality and retention analytics, achieving 120% of service quality targets. Used Finacle and CRM data to analyze service requests, identify trends for management review, and support retail lending growth with data-driven cross-sell insights.

Oversaw HNI and SME portfolios using relationship analytics and client behavior data, achieving 25% annual client acquisition. Maintained 95% client retention by identifying at-risk customers and executing proactive relationship management.

Handled KYC, account opening, and cheque clearance operations with 99% accuracy. Improved operational efficiency by streamlining CRM and verification workflows in Microsoft Excel, reducing turnaround times by 40% and strengthening risk management controls.

Earned an MSc in Marketing at Ulster University (2022–2023).

Completed an MBA with a focus on Marketing and HR at Cochin University of Science and Technology (2015–2017).

Completed a Bachelor of Arts in English at the University of Calicut (2012–2015).