Senior Level
zafar iqbal
@mehtaryao
Result-oriented executive leader driving operational excellence and innovation.
What I'm looking for
I am a result-oriented executive leader with over 20 years of experience in driving operational excellence, innovation, and scalable growth across global organizations. My career has been marked by a progressive collaboration style, enabling me to turn challenges into high-impact opportunities. I implement best practices that enhance efficiency, customer satisfaction, and consistent revenue growth. My strategic vision is complemented by hands-on execution, allowing me to deliver measurable outcomes that contribute to long-term success.
In my current role as Head of PMO at Silverdale Consulting, I have successfully partnered with cross-functional teams to enhance service delivery for over 60 projects. My initiatives in process automation have reduced manual efforts by 25%, while my focus on aligning PMO initiatives with organizational KPIs has improved operational impact by 20%. I have a proven track record of scaling PMO functions and championing customer-centric programs that significantly improve client retention.
Experience
Work history, roles, and key accomplishments
Head of PMO
Silverdale Consulting USA
May 2024 - Present (1 year 2 months)
Partnered with cross-functional teams to integrate best practices, enhancing service delivery and user experience for over 60 projects. Spearheaded automation initiatives reducing manual effort by 25% and accelerating project timelines.
Program Manager
Global Zones IT Solutions USA
Jan 2022 - Present (3 years 6 months)
Directed distributed teams and collaborated with international stakeholders to deliver seamless service integration. Implemented agile methodologies across portfolios, increasing delivery speed and quality by 25%.
Head of Business Development & Projects
Royal Group of Companies
Sep 2013 - Present (11 years 10 months)
Managed end-to-end execution of 15+ high-impact projects across various sectors. Cultivated strategic partnerships with 20+ key accounts, identifying new business opportunities.
Subject Matter Expert
Wi-tribe
Jul 2009 - Present (16 years)
Created comprehensive knowledge base for customer support teams, improving service accuracy by 25% and customer satisfaction scores by 30%. Boosted customer retention by 60% by redesigning complaint-resolution workflows and implementing proactive engagement strategies.
Corporate Accounts Manager
Warid Telecom
Feb 2005 - Present (20 years 5 months)
Increased team performance by 35% through monthly coaching sessions, quarterly skill assessments, and customized training programs. On-boarded 15+ high-value B2B/B2G clients, expanding corporate client base by 40% and securing recurring revenue.
Manager Administration
Pak-Advertising Company
Jan 2003 - Present (22 years 6 months)
Evaluated and on-boarded 12 new vendors, reducing costs by 18%. Partnered with IT, marketing, and account teams to streamline office maintenance and equipment procurement processes.
Assistant Manager Operations
Royal Group of Companies
Oct 2000 - Present (24 years 9 months)
Cultivated relationships with key clients and vendors, implementing solutions that improved satisfaction scores by 25%. Improved customer retention by 25% by streamlining support workflows and implementing proactive follow-up systems.
Education
Degrees, certifications, and relevant coursework
Preston University
Master’s in Business Administration, Business Administration
Grade: 3.05
Completed a Master's in Business Administration, focusing on advanced business principles and management strategies. Achieved a GPA of 3.05, demonstrating strong academic performance in core business disciplines.
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