Open to opportunities

zafar iqbal

@mehtaryao

Message

Result-oriented executive leader driving operational excellence and innovation.

Pakistan

Message

What I'm looking for

Senior Level

I am a result-oriented executive leader with over 20 years of experience in driving operational excellence, innovation, and scalable growth across global organizations. My career has been marked by a progressive collaboration style, enabling me to turn challenges into high-impact opportunities. I implement best practices that enhance efficiency, customer satisfaction, and consistent revenue growth. My strategic vision is complemented by hands-on execution, allowing me to deliver measurable outcomes that contribute to long-term success.

In my current role as Head of PMO at Silverdale Consulting, I have successfully partnered with cross-functional teams to enhance service delivery for over 60 projects. My initiatives in process automation have reduced manual efforts by 25%, while my focus on aligning PMO initiatives with organizational KPIs has improved operational impact by 20%. I have a proven track record of scaling PMO functions and championing customer-centric programs that significantly improve client retention.

Experience

Work history, roles, and key accomplishments

Current

Head of PMO

Current

Silverdale Consulting USA

May 2024 - Present (2 years 1 month)

Partnered with cross-functional teams to integrate best practices, enhancing service delivery and user experience for over 60 projects. Spearheaded automation initiatives reducing manual effort by 25% and accelerating project timelines.

Project Management Automation Service Delivery User Experience

Program Manager

Global Zones IT Solutions USA

Jan 2022 - Present (4 years 5 months)

Directed distributed teams and collaborated with international stakeholders to deliver seamless service integration. Implemented agile methodologies across portfolios, increasing delivery speed and quality by 25%.

Agile Methodologies Data Analytics Quality Assurance

Head of Business Development & Projects

Royal Group of Companies

Sep 2013 - Present (12 years 9 months)

Managed end-to-end execution of 15+ high-impact projects across various sectors. Cultivated strategic partnerships with 20+ key accounts, identifying new business opportunities.

Business Development Strategic Partnerships

Subject Matter Expert

Wi-tribe

Jul 2009 - Present (16 years 11 months)

Created comprehensive knowledge base for customer support teams, improving service accuracy by 25% and customer satisfaction scores by 30%. Boosted customer retention by 60% by redesigning complaint-resolution workflows and implementing proactive engagement strategies.

Customer Support Knowledge Management Customer Retention Workflow Optimization Customer Experience

Corporate Accounts Manager

Warid Telecom

Feb 2005 - Present (21 years 4 months)

Increased team performance by 35% through monthly coaching sessions, quarterly skill assessments, and customized training programs. On-boarded 15+ high-value B2B/B2G clients, expanding corporate client base by 40% and securing recurring revenue.

Corporate Sales Account Management Sales Targets

Manager Administration

Pak-Advertising Company

Jan 2003 - Present (23 years 5 months)

Evaluated and on-boarded 12 new vendors, reducing costs by 18%. Partnered with IT, marketing, and account teams to streamline office maintenance and equipment procurement processes.

Vendor Management SOP Development

Assistant Manager Operations

Royal Group of Companies

Oct 2000 - Present (25 years 8 months)

Cultivated relationships with key clients and vendors, implementing solutions that improved satisfaction scores by 25%. Improved customer retention by 25% by streamlining support workflows and implementing proactive follow-up systems.

Vendor Management Customer Retention Warehouse operations

Education

Degrees, certifications, and relevant coursework

Preston University

Master’s in Business Administration, Business Administration

Grade: 3.05

Completed a Master's in Business Administration, focusing on advanced business principles and management strategies. Achieved a GPA of 3.05, demonstrating strong academic performance in core business disciplines.