Open to opportunities

Sajeev Satheesan nair

@sajeevsatheesannair

Message

I lead IT helpdesk operations, improving ticket resolution, SLA compliance, and end-user support.

India

Message

What I'm looking for

I'm seeking to lead and develop a helpdesk team, optimize IT service delivery, improve SLA performance, and strengthen end-user satisfaction through troubleshooting, ticket management, asset management, and performance monitoring.

At Classic Fashion in Jordan, I supervise daily IT Helpdesk operations, manage ticket queues, support escalations, and maintain IT asset lifecycle processes across hardware, software, licenses, and peripherals.

I've also provided IT support at Jio Center and delivered network, ELV, CCTV, access control, fire alarm, and structured cabling work for Naffco UAE, Oval Blue Office Technologies, and Defi Technologies. I bring hands-on experience in troubleshooting, IT service management, reporting, team leadership, and end-user support, supported by ManageEngine ServiceDesk Plus certification.

Experience

Work history, roles, and key accomplishments

Current

IT Helpdesk Supervisor

Current

Classic Fashion

Jan 2022 - Present (4 years 7 months)

Supervise and manage daily IT Helpdesk operations, ensuring timely resolution of incidents and service requests. Provide technical guidance and support to team members, monitor ticket queues, and ensure SLA compliance.

IT Helpdesk Ticketing Systems SLA IT Asset Management Team Leadership Technical Support Incident Management Service Management

IT Support

Jio Center

Sep 2021 - Dec 2021 (3 months)

Provided technical assistance and support for hardware, software, and network issues. Installed, configured, and maintained desktops, laptops, printers, and other IT equipment.

Hardware Support Software support Network Troubleshooting Active Directory User Account Management Password Resets Access Control

ELV Technician

Naffco

Oct 2017 - Jan 2020 (2 years 3 months)

Installed, tested, and maintained Extra Low Voltage (ELV) systems including CCTV, Access Control, Fire Alarm, PA/BGM, Structured Cabling, and Networking systems. Coordinated with contractors and vendors for project execution.

CCTV Access Control Fire Alarm Systems Structured Cabling Networking Troubleshooting Preventive Maintenance

Service Engineer

Oval Blue Office Technologies

Jan 2017 - Sep 2017 (8 months)

Installed, configured, and set up IT equipment such as computers, servers, printers, and routers. Performed system upgrades and preventive maintenance to ensure optimal performance.

Hardware installation Configuration Upgrades Preventive Maintenance Troubleshooting

Service Engineer

Defi Technologies

May 2016 - Dec 2016 (7 months)

Set up and managed local area networks (LAN), wide area networks (WAN), and wireless networks. Installed and configured IP cameras and PoE connections.

LAN WAN IP Cameras POE