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Sajeel AkbarSA
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Sajeel Akbar

@sajeelakbar

A hard-working, technologically literate person who goes above and beyond.

Canada
Message

I’m a Senior IT support technician focused on hands-on troubleshooting, installation, and reliable day-to-day support across residential, commercial, and industrial environments. I’m trusted to deliver accurate backup, recovery, and restoration of data, plus hardware/software support for laptops, desktops, printers, and mobile devices.

Over the years, I’ve handled Windows, macOS, Linux, and Cisco server management—configuring and maintaining network systems for clients, wiring and cable runs, and supporting servers and home theatre setups. I’m also organized with ticket/work order management and inventory management, and I’ve supported customers through training and onboarding.

Alongside IT, I’m the Owner/Founder of a visual business where I work as a photographer and licensed drone pilot, covering portraits, real estate, aerials, pets, and urban projects. I bring the same out-of-the-box creativity, punctual teamwork, and customer satisfaction mindset to every role.

Experience

Work history, roles, and key accomplishments

SU
Current

Live Service Agent I

ServiceTitan Software Canada ULC

Nov 2024 - Present (1 year 5 months)

Answered booking lines and provided service scheduling/coordination for trade clients. Supported 800+ clients while applying knowledge across HVAC, plumbing, electrical, drains/sewers, irrigation/sprinklers, roofing/gutters, garages, and lawn care.

PC

Senior IT Support Technician

PCTechs

Jul 2014 - Jan 2024 (9 years 6 months)

Delivered residential, commercial, and industrial IT support, including computer tune-ups, hardware/software troubleshooting, and remote/on-site assistance across Windows, macOS, Android, and iOS devices. Managed work orders/tickets, inventory, and client network setup/support, including cabling and backup/recovery and restoration of data.

Education

Degrees, certifications, and relevant coursework

Mohawk College logoMC

Mohawk College

Advanced Diploma, Computer Systems Technician (Network Engineering & Security)

Studying an advanced diploma program in Computer Systems Technician with a focus on Network Engineering and Security Analysis.

OS

Orchard Park Secondary School

High School Diploma, Secondary Education

Activities and societies: First FRC Robotics team (2 years); alumnus of team 2056 OP Robotics; photography/yearbook class during senior year.

Completed a high school diploma in July 2015, including participation in the First FRC Robotics program and the photography/yearbook class.

Tech stack

Software and tools used professionally

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