Jay Patel
@jaypatel18
I resolve enterprise IT issues, deploy software, and keep Windows and Microsoft 365 environments running.
CanadaWhat I'm looking for
I've supported enterprise IT environments at Titan Solutions Group, deploying software across 20+ client environments and providing Level 1 and Level 2 support for 100+ end users. I troubleshoot Windows Server issues, manage Active Directory and GPOs, and configure VMware virtual machines.
My work has reduced downtime by 35% and support tickets by 25% through technical documentation and knowledge base articles. I also handle software installation, upgrades, patching, endpoint support, and remote troubleshooting using ServiceNow and RDP.
Previously, I resolved 150+ incidents monthly at Concentrix and maintained a 95% customer satisfaction score. At Lufa Farms, I supported 50+ users, maintained 99% uptime, and improved asset-tracking workflows through Excel-based automation.
Experience
Work history, roles, and key accomplishments
IT Support Specialist / Software Deployment Technician
Titan Solutions Group
Oct 2023 - Aug 2026 (2 years 10 months)
Installed and deployed enterprise software across 20+ client environments, provided L1/L2 support, and reduced downtime by 35%.
Education
Degrees, certifications, and relevant coursework
LaSalle College
Diploma, Computer Science
Diploma in Computer Science with a focus on Networking and Security Management, completed in June 2021.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Salary expectations
Job categories
Skills
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