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Sai Tarun

@saitarun

Technical implementation and business analysis at Thomson Reuters, where I administered HighQ workflows and created four platform playbooks.

Poland

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What I'm looking for

I’m seeking opportunities in technical implementation, business analysis, business/operations analysis, product operations, and customer success.

At Thomson Reuters, I administered legal workflow platforms including HighQ and Contract Express, using Power Automate and data analysis to improve operations. I also created four administration playbooks to support consistent guidance.

As a Product Support Specialist at Thomson Reuters, I addressed client queries about HighQ and worked with product development teams to troubleshoot issues. I developed training materials for clients and law firm users, and used Power BI dashboards to generate and analyze reports.

At Amazon, I supported Alexa and Kindle users and improved the organization of an online customer account database, resulting in faster access to information. In compliance, I classified goods and managed testing for process workflows.

I’m seeking opportunities in technical implementation, business analysis, business or operations analysis, product operations, and customer success. My background also includes sales management at People Tech Group Inc and a business management degree with a project management focus.

Experience

Work history, roles, and key accomplishments

Legal Workflow Administrator-Automation

Thomson Reuters

Sep 2025 - Jun 2026 (9 months)

Administered and optimized legal workflow platforms including HighQ and Contract Express, using Power Automate and data analysis to improve operations. Managed automation tasks, user access, and configuration changes while creating playbooks for platform administration.

HighQ Contract Express Power Automate Data Analysis User Access Management Configuration Management Governance Playbook Development

Product Support Specialist-HighQ

Thomson Reuters

May 2022 - Sep 2025 (3 years 4 months)

Addressed 50+ client queries per week by troubleshooting technical issues and collaborating with product development teams. Processed invoices, generated reports using Power BI dashboards, and developed training materials for clients.

Technical Troubleshooting Product Support Power BI Reporting Training Material Development Client Services e invoicing

Senior Compliance Associate

Amazon

Dec 2019 - Jul 2020 (7 months)

Classified goods based on technical specifications and chemical composition, improving shipping and storage efficiency by 15%. Processed onboarding of 90+ products daily and ensured 100% regulatory compliance for 50+ process workflows.

Compliance Product Classification Regulatory Compliance Process Management Logistics

Virtual Tech Support Associate-Alexa/Kindle

Amazon

Aug 2018 - Dec 2019 (1 year 4 months)

Provided technical assistance for Alexa and Kindle devices, improving customer satisfaction by 18% through empathetic handling of complaints. Revamped online customer account database organization, resulting in 30% faster access to information.

Technical Support Customer Satisfaction Database Management Documentation Processing Empathy

Inside Sales Manager

People Tech Group Inc

Nov 2017 - Aug 2018 (9 months)

Executed sales strategies by managing a sales team of 10 people and worked on pricing strategies for clients. Increased company revenue and profit by 25% through excellent advertising services.

Sales Strategy Team Management Pricing Strategy Revenue Growth Advertising

Technical Support Associate

Amazon

Jun 2016 - Sep 2017 (1 year 3 months)

Improved performance for thousands of Kindle and Alexa users by implementing 3 key remediation methods. Provided setup and resolved technical issues for 120+ users daily, maintaining customer satisfaction rates above 96%.

Technical Support Troubleshooting Customer Satisfaction Device Setup remediation