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Tomasz Studzinski

@tomaszstudzinski

Implementation & support specialist with 10+ years of experience in system rollouts, UAT, and automation. Based in Thailand (GMT+7)

Thailand

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What I'm looking for

Remote SaaS support or implementation role where I can work hands-on with users,handle issues and requests, support onboarding and UAT, and collaborate closely with technical teams in an async, remote-first environment.

I am an implementation and support specialist with over 10 years of experience
working at the intersection of finance, IT, and compliance in global environments.

I have supported SAP S/4HANA rollouts, e-invoicing and regulatory initiatives, as well as day-to-day user support for finance systems across 15+ EMEA countries.My core strengths are user support, UAT coordination, and issue triage. I regularly worked as a point of contact for user questions, incidents, and process clarifications, translating business needs into clear test scenarios, documentation, and tracked issues, and coordinating resolution with technical teams.I am comfortable supporting users in remote, international setups and handling change, incidents, and system questions using tools such as Jira, Confluence, Notion, andSharePoint.

In recent years, I have expanded my focus into low-code automation and SaaS-adjacent work. I completed the full Make.com Academy Automation Track and built workflows integrating Google Workspace tools (Sheets, Gmail, Notion) to reduce manual effort and improve reporting. This gave me hands-on exposure to APIs, webhooks, and JSON from a support and implementation perspective.

I am currently based in Thailand (GMT+7) and open to remote roles in SaaS support, implementation, onboarding, or customer success, where I can combine enterprisesystems experience with hands-on user support.

Experience

Work history, roles, and key accomplishments

Current

Implementation & Support Specialist

Current

Independent Professional

May 2025 - Present (8 months)

Design and maintain low-code automations using Make.com to support
operational workflows and reporting. Investigate and resolve issues
related to data synchronization, workflow logic, and integrations
across Google Workspace tools. Document solutions and adjust
automations based on feedback and changing requirements.

Make.com Webhooks JSON Google Workspace Jira Confluence API Integration

Process & Implementation Specialist

Nov 2023 - May 2025 (1 year 6 months)

Supported country-level SAP S/4HANA rollouts, acting as a point of
contact for business users during testing and go-live. Coordinated
UAT activities, issue triage, and defect tracking across Finance and
IT teams, contributing to a 25% reduction in testing cycle duration
and timely e-invoicing readiness.

UAT coordination Jira Symbio SharePoint Test Planning Defect Triage

Project & Process Consultant

DXC Technology

Jan 2021 - Oct 2023 (2 years 9 months)

Supported business users during implementation and testing of finance
and compliance systems across multiple countries. Coordinated issue
reporting, defect tracking, and clarification of system behavior
between business and technical teams. Helped standardize UAT
documentation, reducing defect resolution time by 40%.

UAT coordination Jira Symbio SharePoint Process Analysis

Tax Process & Rollout Specialist

Aptiv

Jul 2019 - Dec 2021 (2 years 5 months)

Supported EMEA tax compliance and SAP tax processes, including system
configuration, testing, and documentation. Developed automation
solutions to reduce manual tax reporting effort and support process
improvements. Worked closely with Finance and IT teams during system
updates and rollouts.

SAP tax configuration VAT reporting Intrastat Process Improvement Testing

Finance Systems Support Specialist

Various Employers

Jan 2012 - Dec 2019 (7 years 11 months)

Provided finance systems and process support in shared service and
ERP environments. Assisted users with system issues, testing, and
documentation during updates and rollouts. Performed root-cause
analysis, issue resolution, and supported process improvements in
international teams.