Sai prashanth
@saiprashanth
Senior Trust and Safety leader handling escalations, GDPR, and fraud investigations.
IndiaWhat I'm looking for
I’m a senior Trust & Safety, escalations, risk investigations, and customer operations professional with 10+ years supporting global organizations like Electronic Arts, Amazon, and Uber. I specialize in protecting brand reputation while mitigating business risk through high-quality investigations and policy-led decision making.
In my current role at Electronic Arts, I manage executive, legal, VIP, consumer agency, formal complaint, and GDPR-related cases—including Subject Access Requests (SAR) and Right to be Forgotten (RTBF). I investigate sensitive issues spanning account security, fraud, entitlement, sanctions, and customer experience, while partnering with Legal, Compliance, Trust & Safety, Studio, and Fan Care to resolve business-critical incidents.
Previously, as a TOS Administrator II in Trust & Safety Operations, I handled misconduct, harassment, abuse, cheating, and fraud enforcement across global gaming platforms, including appeals and moderation cases. At Amazon Development Center India, I led risk investigations for concession abuse and refund abuse using transactional analysis, and I supported fraud prevention initiatives with evidence-based outcomes—plus I’ve mentored peers and improved workflows through root cause analysis and process improvement.
Experience
Work history, roles, and key accomplishments
Manage high-impact executive, legal, VIP, consumer agency, formal complaint, and escalation cases across EA products while maintaining strong SLA performance. Handle GDPR operations (SAR, RTBF, data protection requests) and investigate fraud, entitlement, sanctions, and account security issues in partnership with Legal, Compliance, Trust & Safety, Studio, and Fan Care.
Investigated Terms of Service violations including harassment, abuse, cheating, and fraud, and executed enforcement actions such as warnings, suspensions, and sanctions. Conducted detailed appeals and sensitive moderation case reviews, analyzing abuse trends to improve player safety and moderation effectiveness.
Risk Investigations Associate
Amazon Development Center India
Jun 2016 - Sep 2021 (5 years 3 months)
Conducted investigations into concession abuse, account misuse, refund abuse, policy violations, and suspicious customer activity using transactional data. Performed risk analysis, supported fraud prevention through evidence-based decisions, and served as a subject matter resource for new hires.
Business Consultant (Uber Support)
Sutherland Global Services
Mar 2015 - Jun 2016 (1 year 3 months)
Resolved complex rider and service escalations while maintaining customer satisfaction performance. Coordinated with operational teams to deliver resolutions and identified recurring issues with actionable improvements to service delivery.
Technical Support Associate
Sykes
Apr 2014 - Mar 2015 (11 months)
Provided technical troubleshooting and customer support for consumer products, focusing on first-contact resolution. Maintained strong quality metrics through effective communication and accurate issue diagnosis.
Education
Degrees, certifications, and relevant coursework
GITAM University
Bachelor of Commerce (B.Com), Commerce
Earned a Bachelor of Commerce (B.Com) from GITAM University in Hyderabad.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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