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Balija manideep

@balijamanideep

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Operations specialist at Electronic Arts who created a 19-video training series for workflows and policy standards.

India

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At Electronic Arts Games India Pvt. Ltd., I reviewed player reports, investigated escalations, and identified recurring issues to support workflow improvements. I also created a 19-video AI-assisted training and knowledge series covering workflows, policy interpretation, and quality standards.

At Uber India R&D; Pvt. Ltd., I handled critical safety investigations and sensitive escalations, documenting findings and working with Safety, Legal, Compliance, and Operations teams. Across roles at Flutter Entertainment PLC and Amazon Development Center, I investigated fraud, risk, delivery, and customer issues while supporting quality and process improvements.

Experience

Work history, roles, and key accomplishments

Terms of Service Administrator II

Electronic Arts

Apr 2021 - Jun 2026 (5 years 2 months)

Managed high-volume Trust & Safety operations, reviewed approximately 500 player reports weekly, and collaborated with cross-functional teams on complex cases. Created a 19-video AI-assisted training series and mentored new team members.

Policy Interpretation Investigation Quality Assurance Root Cause Analysis Process Improvement Training Mentorship AI Tools Jira Salesforce Excel Google Workspace

Fraud and Risk Operations Specialist

Flutter Entertainment

Sep 2020 - Apr 2021 (7 months)

Handled fraud and risk operations cases, reviewed customer and transaction information to identify risk indicators, and supported quality improvements through documentation and root-cause analysis.

Fraud Investigation Risk Assessment Evidence Review Policy Application Root Cause Analysis Documentation Stakeholder Management

Community Operations Specialist II – Safety

Uber

Dec 2018 - Jul 2020 (1 year 7 months)

Managed 30-40 critical safety investigations daily, reviewed trip details and evidence, and handled executive, legal, and social-media escalations. Documented findings and collaborated with Safety, Legal, and Compliance teams.

Safety Investigation Escalation Management Evidence Review Confidentiality Documentation Cross Functional Collaboration Risk Identification

Transportation Operations Specialist

Amazon

Oct 2017 - Nov 2018 (1 year 1 month)

Handled 100-130 inbound customer calls daily, investigated shipment delays and payment concerns, and resolved escalations using structured problem solving. Maintained accurate records and met productivity and quality expectations.

Customer Service Call Handling Problem Solving Escalation Resolution Standard Operating Procedures Communication Skills Productivity Management