Open to opportunities

Lovepreet Kaur

@lovepreetkaur3

I deliver high-quality manual fraud investigations, AML-aligned risk decisions, and trust & safety enforcement to protect users.

India

Message

What I'm looking for

I’m looking for a role where I can lead high-quality fraud and financial crime investigations, apply AML-aligned risk decisions, and improve trust & safety operations in fast-paced, audit-ready environments.

I’m a Financial Crime, Fraud Investigations, and Trust & Safety professional with over 8 years of experience preventing fraud, supporting AML controls, and enforcing policies across Electronic Arts (EA Sports), Meta (Facebook), and Google Ads. I conduct complex investigations by analyzing customer behavior, account history, and transaction patterns to identify suspicious activity and platform abuse.

I’m skilled in Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD), sanctions screening, compliance monitoring, and account integrity reviews—using risk-based decision-making to mitigate financial crime. I maintain audit-ready case documentation, interpret and apply complex policies accurately, and collaborate across cross-functional teams to improve investigation efficiency, operational risk management, and quality in high-volume environments.

Experience

Work history, roles, and key accomplishments

Current

TOS Administrator - Fraud Investigations

Current

Electronic Arts (EA Sports)

Oct 2021 - Present (4 years 9 months)

Conduct comprehensive manual fraud investigations for gaming fraud, payment abuse, account compromise, bonus abuse, and suspicious customer activity. Apply fraud prevention policies, perform detailed account reviews, and maintain audit-ready investigation documentation while meeting SLA and quality targets.

Fraud Detection and Prevention Account Integrity Investigation Platform Abuse Investigation Conducted Behavioural And Transactional Analysis Policy Enforcement Escalation Management Case Documentation Investigation Operational Risk Analysis Root Cause Analysis Quality Assurance Process Improvement

Process Associate - Trust & Safety

Meta (Facebook) via Genpact

May 2018 - Sep 2021 (3 years 4 months)

Performed large-scale trust & safety investigations involving policy violations, abusive behavior, fake accounts, and harmful content. Conducted risk-based reviews, applied platform policies, escalated high-risk cases, and maintained KPI-driven case documentation.

Content Moderation Policy Enforcement Platform Integrity Escalation Management Case Documentation Cross Functional Collaboration Quality Assurance

Process Associate - Google Ads

Genpact

May 2017 - May 2018 (1 year)

Investigated advertiser account issues, policy violations, and account compliance concerns for Google Ads operations. Assisted with campaign troubleshooting and policy compliance while supporting Google Ads, Merchant Center, YouTube, and Analytics and educating customers on best practices.

Google Ads YouTube Google Analytics Advertising Compliance Customer Support Case Management