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Shrinidhi Srinivasan

@shrinidhisrinivasan

Trust & Safety Specialist at GitHub who investigated platform abuse and documented evidence-based enforcement decisions.

India

Message

At GitHub India Private Limited, I investigated platform abuse across accounts, organizations, repositories, and discussions. I assessed evidence such as activity patterns, account history, suspicious links, and prior reports to support proportionate enforcement decisions.

At Amazon Prime Video, I handled high-risk regulatory, legal, and government escalations through the Grievance Redressal System, coordinating with Legal, Policy, Risk, and Operations. Earlier at Amazon, I investigated seller appeals and operational escalations, producing documented findings and audit trails.

Experience

Work history, roles, and key accomplishments

Trust & Safety Specialist I

GitHub India Private Limited

Apr 2026 - Oct 2026 (6 months)

Investigated platform abuse across accounts, organizations, repositories, and other surfaces, applying policy-aligned enforcement actions. Documented evidence and contributed to quality calibration for consistent decision-making.

Zendesk Stafftools Spamurai Case Management Policy Enforcement Platform Abuse Investigation Evidence Documentation

Senior Associate, Trust & Safety / Compliance

Amazon Prime Video

Nov 2024 - Apr 2026 (1 year 5 months)

Managed high-risk regulatory, legal, and government escalations through the Grievance Redressal System, coordinating with Legal, Policy, and Risk teams. Produced evidential documentation and audit-ready records for sensitive cases.

Regulatory Compliance Grievance Resolution Case Management Documentation Cross functional Coordination Risk Management

Lead, InStock Operations

Amazon

Aug 2020 - Nov 2024 (4 years 3 months)

Investigated operational anomalies and escalations affecting inventory availability and retail workflows, applying root-cause analysis. Produced root-cause analyses and compliance summaries for leadership and cross-functional teams.

Root Cause Analysis Case Management Stakeholder Management Compliance Documentation Operational Analysis

Selling Partner Support Associate

Amazon

Sep 2018 - Aug 2020 (1 year 11 months)

Investigated seller accounts and appeals across North American and UK marketplaces, applying policy and compliance requirements. Evaluated cases involving intellectual property, restricted products, and account performance.

Policy Enforcement Compliance Case Management Seller Support Intellectual Property Restricted Products

PPI Case Handler

Santander Operations

Nov 2017 - Jun 2018 (7 months)

Investigated financial complaints and Payment Protection Insurance cases through structured evidence review and regulated case-handling requirements. Protected sensitive customer information and maintained complete case records.

Case Management Regulatory Compliance Evidence Review Customer Information Security