I've provided first-line technical support at Wipro Ltd for Kotak Mahindra Bank, resolving hardware, software, networking, account, and remote-access issues for internal users.
I've configured systems and applications for new joiners, managed Active Directory access, maintained hardware and software inventory, and used ServiceNow to manage incidents and resolutions. Previously at HV Softwares, I automated onboarding configuration to reduce onboarding time by 40% and supported users through ticket queues, phone consultations, password resets, and operating system updates.
