Thayib Shaik
@thayibshaik
Technical Support professional with 2.5 years delivering reliable IT helpdesk and troubleshooting solutions.
IndiaWhat I'm looking for
I am a detail-oriented Technical Support professional with over 2.5 years of hands-on experience at Cognizant Technology Solutions, focused on resolving user issues and maintaining system reliability.
I install, configure, and update software and applications, assist with system upgrades and patches, and diagnose hardware faults including RAM and HDD replacement. I routinely manage user access, passwords, and ensure antivirus and security updates are applied.
My daily work includes troubleshooting LAN/WAN, Wi‑Fi, and VPN issues, logging and tracking tickets in tools such as ServiceNow, JIRA, and Freshdesk, and meeting SLA requirements by updating and closing tickets promptly.
I document solutions for future reference, escalate complex issues to L2/L3 when necessary, and coordinate with vendors and system administrators to resolve warranty and infrastructure problems.
Experience
Work history, roles, and key accomplishments
Provided technical support for end users, resolving hardware, OS, application, and network issues while maintaining SLAs and escalating complex problems to L2/L3 teams; managed ticket lifecycle and vendor coordination. Improved ticket resolution efficiency through clear documentation and timely escalations.
Education
Degrees, certifications, and relevant coursework
National Degree College, Nandyal
Bachelor of Computer Applications, Computer Applications
2016 - 2021
Completed a Bachelor of Computer Applications covering core programming, software, and systems topics from 2016 to 2021.
Availability
Location
IndiaAuthorized to work in
Job categories
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