Akanksha Malokar
@akankshamalokar
Remote Support Desk Engineer at Wipro resolving Windows, application, network, and printer issues for end users.
IndiaWhat I'm looking for
At Wipro, I provide remote L1 IT support to end users through phone, chat, and email, troubleshooting Windows, application, network, printer, and connectivity issues.
I log incidents and service requests, follow up on tickets, and use ServiceNow and other service desk tools to track escalations and resolutions.
Previously, I worked as a Service Desk Engineer at BMC Software India, supporting users remotely and coordinating with senior engineers, internal teams, and external vendors on IT issues.
I also work with Windows installation and administration, VPN setup, Microsoft 365 applications, and remote support tools. I’m looking for an organization where I can improve my skills and knowledge while growing along with its objectives.
Experience
Work history, roles, and key accomplishments
Provided remote IT support to end users, handling incidents, service requests, and ticket management while ensuring SLA compliance.
Handled inbound IT support calls, logged incidents and service requests, and provided L1 support via phone, chat, and email.
Education
Degrees, certifications, and relevant coursework
SND College of Engineering and RC, Yeola
Bachelor of Engineering, Engineering
Grade: 9.18 CGPA
Completed Bachelor of Engineering with a CGPA of 9.18.
Swami Muktanand Jr College of Science, Yeola
12th, Science
Grade: 65.38%
Completed 12th grade with 65.38%.
Swami Muktanand Vidyalaya, Yeola
10th, General
Grade: 81.20%
Completed 10th grade with 81.20%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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