At MobileSentrix, I managed a B2B commercial portfolio, retained high-value accounts, and grew revenue through consultative selling and product recommendations. I also acquired new customers and reactivated dormant accounts through outreach, negotiation, and follow-up.
When a carrier disruption affected orders, I coordinated alternative transportation, shipping partners, and fulfillment priorities to keep them moving. Before becoming an Account Manager, I handled B2B customer support at MobileSentrix, resolving order, shipping, return, and warranty issues using Magento.
