Looking for a job

Saida Ali

@saidaali1

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I resolve customer issues and keep e-commerce orders and deliveries running smoothly.

Bangladesh

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What I'm looking for

I'm looking for full-time, part-time, or remote opportunities in customer support, e-commerce operations, or virtual assistance where I can resolve customer issues, coordinate operations, and contribute to a strong customer experience.

I've supported high-volume customer service and e-commerce operations at 99 Shop BD, responding to 50+ daily inquiries through phone and Facebook Messenger while maintaining a 95%+ satisfaction rate.

I managed orders, courier coordination, parcel packing, tracking, after-sales support, and customer records in Google Sheets and MS Excel. I also created promotional reels, supported Facebook Live sessions, and helped improve daily customer experiences.

I've additionally guided prospective international students at Elite Visa Services and supported customer outreach projects for Shokher Gari and Pinnacle Consultancy Group. I'm pursuing a BBA and bring customer communication, issue resolution, and organized follow-through to customer support and e-commerce roles.

Experience

Work history, roles, and key accomplishments

Event Customer Service Executive

Pinnacle Consultancy Group

Jul 2026 - Aug 2026 (1 month)

Contacted prospective attendees to promote an international expo, handled over 100 customer inquiries, and conducted high-volume outbound calls to drive engagement and attendance.

Outbound Calling Event Promotion Customer Inquiries Communication Skills Follow up

Customer Service Executive

Shokher Gari

Jun 2026 - Jun 2026 (0 months)

Resolved product inquiries and service-related questions, handling customer interactions efficiently to support daily operations.

Customer Service Problem Solving Communication Skills

Education Consultant (Trainee)

Elite Visa Services

Nov 2025 - Feb 2026 (3 months)

Assisted students with international university options, explained tuition fees and admission criteria, and conducted follow-up calls to guide applicants. Tracked inquiries in Google Sheets.

Student Advising University Admissions Follow up calls Google Sheets Communication Skills Customer Service

Customer Support & E-commerce Operations Executive

99 Shop BD

May 2024 - Oct 2025 (1 year 5 months)

Managed daily customer inquiries via phone and Facebook Messenger, resolved complaints, processed orders, and coordinated deliveries. Created promotional content and maintained customer records in Google Sheets and MS Excel.