
Saida Ali
@saidaali1
I resolve customer issues and keep e-commerce orders and deliveries running smoothly.
What I'm looking for
I've supported high-volume customer service and e-commerce operations at 99 Shop BD, responding to 50+ daily inquiries through phone and Facebook Messenger while maintaining a 95%+ satisfaction rate.
I managed orders, courier coordination, parcel packing, tracking, after-sales support, and customer records in Google Sheets and MS Excel. I also created promotional reels, supported Facebook Live sessions, and helped improve daily customer experiences.
I've additionally guided prospective international students at Elite Visa Services and supported customer outreach projects for Shokher Gari and Pinnacle Consultancy Group. I'm pursuing a BBA and bring customer communication, issue resolution, and organized follow-through to customer support and e-commerce roles.
Experience
Work history, roles, and key accomplishments
Event Customer Service Executive
Pinnacle Consultancy Group
Jul 2026 - Aug 2026 (1 month)
Contacted prospective attendees to promote an international expo, handled over 100 customer inquiries, and conducted high-volume outbound calls to drive engagement and attendance.
Customer Service Executive
Shokher Gari
Jun 2026 - Jun 2026 (0 months)
Resolved product inquiries and service-related questions, handling customer interactions efficiently to support daily operations.
Education Consultant (Trainee)
Elite Visa Services
Nov 2025 - Feb 2026 (3 months)
Assisted students with international university options, explained tuition fees and admission criteria, and conducted follow-up calls to guide applicants. Tracked inquiries in Google Sheets.
Customer Support & E-commerce Operations Executive
99 Shop BD
May 2024 - Oct 2025 (1 year 5 months)
Managed daily customer inquiries via phone and Facebook Messenger, resolved complaints, processed orders, and coordinated deliveries. Created promotional content and maintained customer records in Google Sheets and MS Excel.
Education
Degrees, certifications, and relevant coursework
Canadian University of Bangladesh
Bachelor of Business Administration, Business Administration
2024 -
Activities and societies: Member, CUB Business Club
Pursuing a Bachelor of Business Administration (BBA) since November 2024. Member of the CUB Business Club.
Bangladesh Scouts
Global Citizenship & Civic Education Workshop, Civic Education
Completed a Global Citizenship & Civic Education Workshop in collaboration with UNDP.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Skills
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