Open to opportunities

Sahil Singh

@sahilsingh21

Customer Support Representative at iEnergizer IT Services Pvt. Ltd., supporting T-Mobile and AT&T customers across voice and chat.

India

Message

At iEnergizer IT Services Pvt. Ltd., I provide voice and chat support for T-Mobile customers, handling billing, network, sales, and technical queries. I manage concurrent chats and work toward NPS, FCR, sales, and cancellation metrics.

At B2Solutions Pvt. Ltd., I progressed from Customer Support Executive to Team Leader within two months and managed 10–12 customer support associates. I also supported prospective students with admissions at Etech Global Services and handled customer calls for Nykaa at FiveS Digital.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Representative

Current

iEnergizer IT Services Pvt. Ltd.

Dec 2024 - Present (1 year 10 months)

Provided voice and chat support for T-Mobile (US Telecom), handling billing, network, sales, and technical support queries. Managed multiple concurrent chat sessions while maintaining quality and achieving KPIs including NPS, FCR, sales, and cancellation metrics.

Voice support Live Chat Telecommunications Billing Network Support Sales Technical Support Multi Chat Handling KPI Achievement NPS FCR

Customer Support Representative / Admission Administrator

Etech Global Services

Oct 2023 - Dec 2024 (1 year 2 months)

Assisted AT&T customers with telecom-related support and transitioned to DeVry University Admission Administration. Guided prospective students on admissions, programs, and eligibility, maintaining accurate student records and documentation.

Telecom Support Admissions Student Guidance Record keeping Communication Skills Query Resolution

Team Leader / Customer Support Representative

B2Solutions Pvt. Ltd.

Feb 2023 - Sep 2023 (7 months)

Started as Customer Support Executive and was promoted to Team Leader within two months. Managed a team of 10–12 customer support associates, monitored attendance, adherence, quality, and team performance, and conducted client meetings and coaching.

Team Leadership Performance Monitoring Quality Assurance Coaching Client Meetings Attendance Management Adherence

Customer Support Executive

FiveS Digital

Jan 2022 - Sep 2022 (8 months)

Delivered customer support for Nykaa through voice process, managing 40–45 customer calls daily. Resolved product, order, payment, and delivery-related concerns while maintaining high customer satisfaction and call quality standards.