At Nimbuspost, I handled customer queries through email, chat, and inbound calls about products ordered through white brand websites. I also reported product complaints to the Gurgaon office for follow-up.
I managed daily MIS operations for a team of 12 agents, including task allocation and performance tracking. I used Excel and internal reporting systems to update customer information and sales records at HDFC Bank.
At Augtech Nextwealth, I communicated with clients by email and chat while handling more than 500 creators’ profiles. I provided brand monetisation support and insights to help creators grow their profiles.
