sarmad mehar
@sarmadmehar
Remote Customer Support Specialist handling US and Canada customers with Zendesk, Freshdesk, and 95%+ CSAT.
PakistanWhat I'm looking for
In my current remote customer support role for US/Canada clients, I handle customer queries through live chat, email, and phone using Zendesk and Freshdesk. I’ve maintained 95%+ CSAT while resolving 50+ queries daily.
I support customers in EST hours and reduced complaint escalation by 30% through de-escalation. I also manage tickets and collaborate with the technical team via Slack and Zoom.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Remote Support for US/Canada Clients
Jan 2022 - Present (4 years 9 months)
Resolved 50+ customer queries daily via live chat, email, and phone using Zendesk and Freshdesk with 95%+ CSAT. Handled US/Canada customers in EST time zone, reducing complaint escalation by 30% through effective de-escalation.
Customer Service Associate
Islamabad
Jan 2020 - Dec 2022 (2 years 11 months)
Provided customer assistance and resolved product/service related issues for diverse clientele. Developed strong communication and problem-solving skills for international customer base.
Education
Degrees, certifications, and relevant coursework
sarmad hasn't added their education
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Availability
Location
PakistanAuthorized to work in
Salary expectations
Job categories
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