avinash kumar
@avinashkumar27
I resolve ETL/ELT pipeline incidents through SQL troubleshooting, root-cause analysis, and SLA-focused production support.
IndiaWhat I'm looking for
I've supported enterprise data workflows at Nubetree, PwC India, and DxC Technology, resolving ETL/ELT pipeline failures through SQL troubleshooting, log analysis, incident management, and root-cause analysis. At Nubetree, I restored data availability within SLA targets and reduced recurring failures by 20%.
I build practical runbooks, troubleshooting guides, and L1 enablement programs that improve first-response diagnosis and reduce unnecessary escalations. I've also created SQL support query toolkits, ETL failure-detection runbooks, and incident trend dashboards to surface recurring issues and improve operational support.
Experience
Work history, roles, and key accomplishments
Support Analyst
Nubetree
Jan 2023 - Dec 2023 (11 months)
Resolved high-priority ETL/ELT pipeline incidents through SQL-based root cause analysis, restoring data availability within SLA targets and reducing recurring failures by 20%. Monitored 40+ daily ETL/ELT workflows using MS SQL and log analysis, reducing incident escalation time by 25%.
Provided advanced production support for enterprise data workflows, acting as an escalation point for ETL pipeline failures, SQL troubleshooting, and incident resolution. Collaborated with product, engineering, and support teams to resolve production defects and minimize recurring disruptions.
Technical Support Engineer
DxC Technology
Jan 2021 - Dec 2022 (1 year 11 months)
Managed 30+ concurrent incidents and service requests daily within SLA frameworks, ensuring operational continuity across high-throughput support environments. Authored and maintained operational documentation and troubleshooting guides that reduced average incident handling time by 15%.
Education
Degrees, certifications, and relevant coursework
Birla Institute of Technology, Mesra
Bachelor of Technology, Information Technology
Pursued Information Technology at Birla Institute of Technology, Mesra, completing in 2018.
Kendriya Vidyalaya Tatanagar
Intermediate, General Studies
Completed Intermediate studies at Kendriya Vidyalaya Tatanagar in 2013.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
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