Sahiba Basharat
@sahibabasharat
I handle customer calls, payments, complaints, and account support across call-centre environments.
United KingdomWhat I'm looking for
I've supported customers at Domestic & General, Vision Express, Transport for London, and E.ON Next through inbound and outbound calls, email, and account queries.
I book repairs and appointments, process debit and credit card payments, update customer records, reset online-account passwords, and resolve complaints or route customers to the right department. At E.ON Next, I also supported customers with debt, payment plans, finances, and vulnerable-customer needs.
I enjoy helping people, working toward targets, and contributing to positive customer outcomes as part of a team.
Experience
Work history, roles, and key accomplishments
Managed inbound and outbound calls and emails to contact customers and debt agents, handled complaints, processed payments, managed finances, chased debts, assisted with online queries, set up payment plans, and supported vulnerable customers. Achieved targets.
Handled inbound calls, transferred customers to IVR systems, processed payments, assisted with online accounts, reset passwords, dealt with complaints, updated customer details, and provided service information. Worked as part of a team.
Customer Service Advisor
Vision Express
Jan 2021 - Dec 2021 (11 months)
Answered calls, booked appointments, coordinated with stores and labs, chased orders, handled complaints, sent emails, updated customer details, and managed appointment scheduling. Worked in a team to achieve targets.
Customer Sales Advisor
Domestic & General
Jan 2019 - Dec 2020 (1 year 11 months)
Answered calls, booked repairs, registered appliances, set up direct debits, provided advice, handled complaints, and updated customer details on databases. Worked in a team to achieve targets.
Education
Degrees, certifications, and relevant coursework
Central College Nottingham
Medical Science
2018 - 2019
Passed Medical Science at Central College Nottingham.
Djanogly City Academy
GCSE, General Studies
2011 - 2016
Achieved GCSEs in Maths, English, Art, and Science, and gained a BCS ECDL ICT Application Skills Level 2.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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