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Sagnik Bhattacharjee

@sagnikbhattacharjee

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IT support engineer specializing in hardware, networking, and Windows administration.

India

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What I'm looking for

I am looking for hands-on IT support roles in reputable IT firms focusing on hardware/network troubleshooting, endpoint management, multi-site support, and career growth in enterprise infrastructure.

I am an IT support professional with hands-on experience in field services, L2 support, and technical support roles across multiple organisations.

I have worked on Okta MFA setup, Microsoft device provisioning, Intune and AAD management, OS installation and maintenance, and remote device support for multi-site environments.

My technical strengths include computer assembling and maintenance, LAN installation and configuration, crimping and punching, VOIP and Outlook configuration, and familiarity with Windows 10/11 and Linux (Rocky, Ubuntu).

I seek assignments in computer hardware and network roles within reputable IT organisations where I can apply practical support experience and grow in enterprise endpoint and network services.

Experience

Work history, roles, and key accomplishments

L2 Support Engineer

Outworks Solutions Pvt. Ltd.

Worked 1 year 7 months as an L2 Support Engineer supporting Ingram Micro India, executing L2 incident resolution, device provisioning, and IT rack dressing across multiple locations.

L2 Microsoft Intune

IT Support Engineer

GTPL-KCBPL

Served as an IT Support Engineer for two years, delivering L1/L2 support, network maintenance, and on-site technical resolutions to improve service reliability.

Maintenance Troubleshooting Customer Support

IT Support Technician

I Computer

Performed IT support tasks including hardware maintenance and troubleshooting during a six-month tenure, resolving user issues and assisting with system setups.

Maintenance OS Installation Troubleshooting Customer Support Peripheral Configuration Desktop Support

Technical Support Engineer

Inspirisys Solutions Limited

Provided technical support for eight months including remote device support, OS installation, and Microsoft 365 troubleshooting while servicing client sites such as Ingram Micro India.

Technical Support Remote Support OS Installation Intune Active Directory VoIP

Field Service Technician

Ashirbad Electronic Service

Provided on-site hardware and network field services for customers over a 2-year period, performing installations, troubleshooting, and maintenance to improve device uptime.

OS Installation Customer Support Anti Virus Installation

IT Support

The Dugout

Provided IT support over a six-month period, handling system configuration, basic network tasks, and end-user technical assistance.

System Configuration Troubleshooting User Support

Tour Planner

Mukherjee Travel & Tour

Managed tour planning operations for seven months, coordinating logistics and vendor arrangements to deliver organized travel itineraries.

Customer Service Scheduling Documentation Communication

Education

Degrees, certifications, and relevant coursework

Netaji Subhas Open University

Bachelor of Arts, Arts

Grade: 60%

Graduated with a Bachelor of Arts (B.A.) from Netaji Subhas Open University in 2020 with 60% marks.

The George Telegraph Training Institute

Diploma / Certificate, Computer Hardware & Network

Activities and societies: Project work: Okta MFA setup, Microsoft device provisioning, IT rack dressing across Pan India, OS installation & maintenance, Microsoft Intune & AAD management; hardware assembly and network installation tasks.

Completed vocational trainings in Network Expert, Computer Hardware and Advanced Network Engineering, and Communicative English & Personality Development in 2018.