Sagar Savseta
@sagarsavseta
I deliver secure, reliable enterprise IT operations across IAM, OMP security, infrastructure, and production support.
IndiaWhat I'm looking for
I've spent 14+ years at TCS supporting enterprise IT operations across application security, IAM, OMP security, production support, and infrastructure services.
As an OMP Security Consultant and SME for a Fortune 500 pharmaceutical and healthcare client, I manage multi-user profile configuration and rollout, user lifecycle activities, role configuration, access reviews, production changes, service requests, and end-to-end issue resolution.
For a Fortune 100 retail client, I provided L2/L3 support for critical 24×7 physical and virtual servers across VMware and Azure. I've also managed Wintel infrastructure, endpoint security, incident and change support, and SBWS enablement during the COVID-19 situation.
My experience also includes analyzing retail sales, viewership, and internet traffic data, automating price-correction outlier detection with Excel macros, and mentoring 20+ team members in litigation customer operations. I bring stakeholder management, service delivery, problem solving, and team leadership to complex client environments.
Experience
Work history, roles, and key accomplishments
Managing multi-user profile configuration and rollout, IAM, user lifecycle, role configuration, access reviews, production changes, service requests, and end-to-end issue resolution for a Fortune 500 pharmaceutical and healthcare company.
Infrastructure SME & Team Leadership
Jan 2021 - Dec 2023 (2 years 11 months)
Provided L2/L3 support for critical 24x7 physical/virtual servers across VMware and Azure, with ServiceNow for a Fortune 100 retail company.
Managed enterprise Wintel/IT infrastructure, endpoint security and incident/change support; led SBWS enablement during the COVID-19 situation.
Analysed and validated retailers' sales data, identifying patterns and trends across Spain, US, and Italy; developed Excel macro to automate price-correction outlier detection.
SME – Litigation Customer Operations
Jan 2016 - Dec 2018 (2 years 11 months)
Served as SME for inbound litigation customer operations, mentoring 20+ team members while managing client communication and timely delivery.
Analyzed viewership data and internet traffic patterns, identifying trends and generating insights to support client decision-making.
Education
Degrees, certifications, and relevant coursework
Saurashtra University
Bachelor of Arts, Arts
Pursued a Bachelor of Arts degree at Saurashtra University.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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