At TE Connectivity, I manage end-to-end customer service operations and order-to-cash execution, leading a 25+ team of order management specialists. I work with global operations and supply chain partners to address fulfillment bottlenecks and meet delivery commitments.
I manage backlog and fulfillment processes in SAP S/4 HANA and Oracle EBS, and use Salesforce to track orders, monitor KPIs, and support operational decisions. My work also includes schedule agreements, master data, credit and debit notes, and RMA activities.
At Hewlett-Packard, I processed and validated channel partner orders in SAP S/4 HANA and worked with sales operations, pricing, billing, revenue, and finance teams to resolve order issues. I also produced 10+ order management performance reports and received the Values Star Award three times and a Spot Award.
