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HEEBA KHANNUM

@heebakhannum

Lead Associate at TE Connectivity managing global Intercompany RMA operations and supporting timely case resolution and SLA adherence.

India

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At TE Connectivity, I lead global Intercompany RMA operations, coordinating across regions and business units to support timely case handling and SLA adherence. I work through complex scenarios and process exceptions, and conduct audits to review accuracy and quality.

As a Senior Associate at TE Connectivity, I managed Americas customer order processing across the Quote-to-Cash lifecycle. I handled quotations and sales order updates in SAP, and used Salesforce Sales Cloud to support case follow-up and issue resolution.

At Pelican Essentials, I managed customer care and order-related operations, including inquiries, deliveries, returns, and replacements. I also co-founded YoursBae, supporting product listings, order management, packaging, shipping, and customer support.

Experience

Work history, roles, and key accomplishments

Current

Lead Associate – Order Management

Current

TE Connectivity

Jul 2026 - Present (3 months)

Lead global Intercompany RMA operations, coordinating across regions and business units while ensuring timely case handling and SLA adherence. Provide process guidance, conduct audits, and support training and backlog monitoring.

Order Management Intercompany RMA SAP ERP Salesforce Sales Cloud Stakeholder Coordination Process Improvement Team Leadership Audit Training Backlog Management

Senior Associate – Order Management / Quote-to-Cash

TE Connectivity

May 2024 - Jul 2026 (2 years 2 months)

Managed customer order processing for the Americas region, supporting accurate execution across the Quote-to-Cash lifecycle. Handled quotation activities, order changes, EDI transactions, and invoice-related queries using SAP and Salesforce.

Order Management Quote to Cash SAP ERP Salesforce Sales Cloud EDI Invoice Management Exception Handling Cross Functional Collaboration

Head of Customer Care

Pelican Essentials

Jan 2021 - Mar 2024 (3 years 2 months)

Managed customer inquiries, orders, returns, replacements, and escalations, coordinating with internal teams to resolve issues. Supported end-to-end order operations including production scheduling, shipment follow-up, and invoicing.

Customer Service Order Management Returns And Replacements Escalation Management Excel E Way Bills After Sales Support Process Improvement

Co-Founder

YoursBae

Jul 2020 - Apr 2022 (1 year 9 months)

Co-founded and supported operations of an online business, handling product listings, customer inquiries, and order management. Coordinated packaging, shipping, dispatch, and post-sales support.

E Commerce Operations Order Management Customer Engagement Packaging Shipping Dispatch Business Ownership