Safee Jbeli

SJ

Looking for a job

Safee Jbeli

@safeejbeli

Sales Support Specialist at AssistWise, helping clients explore trading solutions through Arabic- and English-language support.

At AssistWise, I supported clients in Arabic and English by phone, email, and chat. I analyzed market trends and trading opportunities, shared relevant updates, and recommended suitable trading solutions.

Earlier, at Concentrix ( Greece), I handled customer requests, entered orders using ERP and CRM tools, and provided administrative and basic technical support. I also coordinated import documentation and shipments at Meyer Meyer and supported customers at Call Center, Tunisia.

Experience

Work history, roles, and key accomplishments

AS

Sales Support

AssistWise

Jan 2025 - Jan 2026 (1 year)

Provided sales support to clients in Arabic and English via phone, email, and chat. Analyzed market trends and identified customer needs to recommend suitable trading solutions.

Sales Support Consultative Selling Market Analysis Customer Needs Analysis Arabic English

CO

Customer Service

Jan 2023 - Jan 2025 (2 years)

Handled customer requests and monitored case follow-up. Provided administrative support and basic technical support to end-users.

Customer Service ERP CRM Administrative Support Technical Support French English

MM

Import Assistant

Meyer Meyer

Jan 2022 - Jan 2023 (1 year)

Coordinated with freight forwarders and customs for the importation of goods. Prepared logistics documentation and followed up on payments.

Logistics Freight forwarding Customs Documentation Excel ERP

CC

Customer Support Representative

Call Center

Jan 2021 - Jan 2022 (1 year)

Handled customer inquiries via phone, email, and live chat. Assisted with service-related questions and followed up on requests.

Customer Support Phone Email Live Chat Data Entry Follow up

Education

Degrees, certifications, and relevant coursework

TT

Training Center in Logistics and Transport

Higher Technician Certificate (BTS), Transport and Logistics

Earned a Higher Technician Certificate (BTS) in Transport and Logistics.

IS

Ibn Khaldoun High School

High School Diploma, Economics and Management

Completed high school with a diploma in Economics and Management.

Tech stack

Software and tools used professionally

Tableau

Salesforce

Trello

Power BI

Availability

Looking for a job

Location

Greece

Authorized to work in

Salary expectations

40k+ EUR

Job categories

Customer Support Representative Customer Service CSV Import Assistant

Skills

Sales Support Customer Service Customer Support Consultative Selling Market Trend Analysis Market Opportunity Analysis Import Coordination Freight forwarding Customs Coordination Logistics documentation Shipment Planning Order Entry Case Follow Up Technical Support Excel

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