Open to opportunities

Sadredin Mahmoudi

@sadredinmahmoudi

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Customer-focused professional blending sales, service, and business analysis skills.

Canada

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What I'm looking for

I seek a customer-centric role where I can apply consultative selling and business analysis skills, collaborate with cross-functional teams, and grow in a fast-paced retail or operations environment.

I am a customer-focused professional with hands-on experience in client engagement, sales support, and service delivery across retail and public sectors. I bring a consultative, tech-savvy approach and a proven ability to build strong relationships and recommend tailored solutions.

In my recent role as a Business Analyst, I collaborated daily with cross-functional and international teams, managed multiple internal accounts and administrative processes, and ensured accurate information exchange to support sustainable cost advantages.

Previously, I delivered high-volume retail service and public-facing support, handling transactions, inventory and documentation with attention to detail, confidentiality, and effective bilingual communication.

Experience

Work history, roles, and key accomplishments

Business Analyst

McCain Foods Ltd

May 2023 - Jun 2025 (2 years 1 month)

Collaborated with cross-functional international teams to coordinate information exchange and managed multiple internal accounts and administrative processes with high attention to detail and timeliness.

Cross Functional Collaboration Account Management Administrative Processing Data Coordination Time Management Communication Stakeholder Management

Public Service Officer

Municipality of Botkyrka

Sep 2019 - Jan 2020 (4 months)

Provided front-desk and telephone assistance in Swedish and English, resolved resident inquiries efficiently, and handled confidential documentation and administrative processes accurately.

Customer Service Documentation Problem Solving Confidentiality Administrative Processing

Sales Development Rep

Circle K

Jun 2017 - Jan 2019 (1 year 7 months)

Delivered friendly, efficient service processing 50+ transactions per day, resolved customer inquiries, supported inventory and cash handling, and collaborated with the team to meet daily sales goals.

Customer Service Point of Sale Cash Handling Transaction Processing Teamwork

Education

Degrees, certifications, and relevant coursework

Wageningen University and Research

Master of Science, Urban Environmental Management

2020 - 2023

Completed a Master of Science in Urban Environmental Management with a specialization in Environmental Economics, focusing on sustainable urban systems and economic evaluation of environmental policies.