Sadikshya Paneru

Act as first point of contact for national and international patient enquiries, support revenue conversion from enquiry to confirmed booking, and coordinate with finance to process deposits and ensure accurate billing within SLAs to support income generation.

Served as first point of contact for patients and GPs, prioritised administrative tasks, maintained confidential patient records, and improved departmental efficiency through proactive process changes.

Provided clerical support to clinical teams, facilitated effective communication across primary and secondary care, and managed patient flow while maintaining confidentiality and infection-control standards.

Delivered one-to-one care for patients with acute mental health needs, supported careplan activities and assisted nursing staff with shift duties and administrative tasks to support patient recovery.

Managed reservations and front-of-house operations, coached staff on service and upselling techniques, and oversaw inventory and food safety compliance to maintain service standards.

Progressed from Crew Member to Assistant Manager, drove sales and profit through cost-control strategies, produced weekly/monthly P&L, forecasted staffing needs, and led teams to achieve KPIs.

Completed a Postgraduate Diploma in Leadership & Strategy focusing on leadership principles and strategic management in professional contexts.

Completed a Master's degree in Financial Management covering corporate finance, financial analysis, and management accounting.

Completed a Bachelor of Arts (Hons) in Finance with foundational studies in finance and related business subjects.