Open to opportunities

sachin jena

@sachinjena

Message

Results-oriented chargeback specialist and full stack developer.

India

Message

What I'm looking for

I am looking for opportunities that allow me to leverage my skills in strategic planning and full stack development while fostering client relationships and driving project success.

I am a results-oriented strategic planning and media relations professional with over a decade of experience in the technology sector. My proven ability to drive brand visibility and manage key accounts has allowed me to foster strong client relationships. I have demonstrated success in securing top-tier media coverage and achieving exceptional client retention rates.

Currently, I work as a Chargeback Specialist at Razorpay, where I manage and resolve chargeback cases while conducting in-depth data analysis to identify fraud patterns. My role involves collaborating with merchants and financial institutions to ensure effective dispute resolution and implementing strategies to reduce chargeback rates. Additionally, I have developed a full-stack food website project, showcasing my hands-on expertise in web development.

Experience

Work history, roles, and key accomplishments

Current

Chargeback Specialist

Current

1Point1

Aug 2024 - Present (10 months)

Managed and resolved chargeback cases for Razorpay, conducting in-depth data analysis to identify fraud patterns and prevent chargebacks. Collaborated with merchants and financial institutions for dispute resolution and utilized Razorpay systems for monitoring and reporting chargeback trends.

Chargebacks Fraud Analysis Dispute Resolution Data Analysis Razorpay

Customer Service Advisor

Concentrix

Oct 2023 - Present (1 year 8 months)

Managed key accounts in the technology sector, focusing on strategic planning and media relations. Provided exceptional customer support via calls, emails, and chats, assisting with product inquiries and technical troubleshooting.

Customer Support Account Management Technical Troubleshooting CRM Strategic Planning

Education

Degrees, certifications, and relevant coursework

Biju Patnaik University of Technology

Bachelor's in Technology, Technology

Studied a Bachelor's in Technology at Biju Patnaik University of Technology. Focused on gaining comprehensive knowledge and skills in various technological domains.