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Sabrina Smalls

@sabrinasmalls

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I create engaging resident, customer, and event experiences through service, planning, and team leadership.

United States

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What I'm looking for

I'm looking to contribute my experience in management, customer service, sales, event planning, and maintenance to a dynamic workplace where I can create positive experiences and support team success.

At Carnegie Hill Inspir Senior Living, I plan events and programs that strengthen resident engagement and community connection. I also lead weekly art classes and provide personalized technology support that builds digital literacy and independence.

I've built customer relationships and solved service needs across Perkaroma, Best Buy, and BulletProof Comics. My work has included event setup, product support, sales, online-order staging, inventory assistance, and resolving customer concerns with knowledgeable, friendly service.

I enjoy creating meaningful experiences, improving workflows through feedback, and helping teams deliver high-quality service. I'm excited to bring my background in management, customer service, sales, and maintenance to a dynamic workplace.

Experience

Work history, roles, and key accomplishments

Current

Resident Experience Manager

Current

Carnegie Hill Inspir Senior Living

Mar 2024 - Present (2 years 6 months)

Planned and executed events and programs to enhance resident engagement, designed and led weekly art classes, and provided personalized tech support to improve digital literacy. Mentored team members, streamlined workflows, and ensured compliance with safety and regulatory standards.

Event Planning Customer Engagement Team Leadership Conflict Resolution Technology Support Art Instruction Documentation Workflow Optimization

Field Operator

Perkaroma

Apr 2023 - Jan 2024 (9 months)

Collaborated with diverse coworkers and outside leadership to maintain products across multiple locations, oversaw event setup and breakdown, and engaged customers to ensure high satisfaction. Completed and submitted paperwork accurately and in a timely manner.

Customer Engagement Interpersonal Skills Event Setup Problem Solving Collaboration Documentation

Sales Adviser

BestBuy

Sep 2019 - Mar 2023 (3 years 6 months)

Interacted with clients to identify needs and recommend solutions, managed online product orders, and trained new team members. Demonstrated product features, gathered feedback to improve sales strategies, and assisted with inventory processes.

Customer Service Sales Training Inventory Management Product Knowledge Communication Skills

Assistant

BulletProof Comics

Apr 2016 - Sep 2019 (3 years 5 months)

Managed weekly gatherings, organized stock, and handled customer order distribution. Performed clerical duties including phone routing, record filing, and generating weekly progress reports.

Customer Service Organization Record keeping Communication Skills Inventory Management