Customer service professional with extensive experience building positive client relationships. Skilled in communication and problem-solving, I specialize in delivering exceptional client experiences and fostering long-term satisfaction. Seeking a role to showcase my expertise in customer engagement.
Melodee Davis
@melodeedavis
I am a people-centered leader with 10+ years improving customer experience and building teams.
What I'm looking for
I am a creative and a dedicated professional with extensive experience in customer service and client relationship management. Skilled at building and maintaining positive relationships, I bring proven expertise in delivering exceptional client experiences and fostering long-term trust. My background working with diverse clients has equipped me with strong communication, problem-solving, and service-driven skills, making me an expert in creating positive client interactions and ensuring satisfaction. I am seeking a role that allows me to showcase my years of experience while contributing to an organization’s success through outstanding customer engagement..
Experience
Work history, roles, and key accomplishments
Teaching Artist
Self Employed
Sep 2017 - Present (7 years 11 months)
Facilitated youth-focused community art programs across Dallas, Los Angeles, and St. Louis since Sep 2017, ran a private studio and weekly events, and was recognized as a published artist by the City of Los Angeles.
Long-Term Substitute Teacher
Lewis Elementary School
Jan 2025 - Jun 2025 (5 months)
Supported daily 2nd-grade instruction and reinforced lesson objectives while maintaining classroom management and a safe learning environment from Jan–Jun 2025, ensuring continuity of instruction for diverse learners.
Amenities Administrative Manager
Terra West Management Services
Jan 2024 - Sep 2024 (8 months)
Planned and managed resident engagement programs and created marketing art while coordinating HOA communication, fitness classes, budgets, lease verification and newsletters to improve resident satisfaction.
Front Desk Concierge
FirstService Residential
Oct 2022 - Dec 2023 (1 year 2 months)
Provided front-line concierge support to residents and guests and supported community event planning, vendor coordination and scheduling, enhancing overall resident experience from Oct 2022–Dec 2023.
Medical Receptionist
Transitional Care
Feb 2021 - Dec 2021 (10 months)
Managed front-desk medical reception duties including patient intake, scheduling and administrative support to streamline clinic workflows and improve patient experience from Feb–Dec 2021.
Sales Lead Manager
Chico's FAS
Mar 2018 - Apr 2019 (1 year 1 month)
Managed sales floor operations and coached associates to drive sales, oversaw inventory receipt and cash reconciliation, and maintained merchandising and loss prevention standards from Mar 2018–Apr 2019.
Customer Service Lead
Artizone
Dec 2014 - Feb 2016 (1 year 2 months)
Led customer service operations, managed escalations, coached staff and tracked performance metrics to improve client satisfaction and retention from Dec 2014–Feb 2016.
Customer Service Representative
Heritage Bag Company (Novolex)
Sep 2004 - Nov 2013 (9 years 2 months)
Processed B2B orders and invoices and managed rebate programs, collaborating with production, logistics and sales to ensure accurate order fulfillment and high client satisfaction from Sep 2004–Nov 2013.
Education
Degrees, certifications, and relevant coursework
Richland College
Associate Coursework
Completed coursework toward an Associate degree at Richland College. Degree not yet conferred.
ATI, Dallas, TX
Graphic Illustrator Certification, Graphic Illustration
Completed a Graphic Illustrator certification through ATI in Dallas, TX.
SCROC, Torrance, CA
Graphic Design Certification, Graphic Design
Completed a Graphic Design certification program at SCROC in Torrance, CA.
Pacific Bartenders School
Bartending Certificate, Bartending
Completed bartending training at Pacific Bartenders School in Torrance, CA.
Century21 Americana
Real Estate Sales License, Real Estate
Completed Real Estate Sales license training with Century21 Americana in Las Vegas, NV.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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