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Sabrina Meekins

@sabrinameekins

Message

I lead remote customer operations, risk review, and service improvement at scale.

United States

Message

What I'm looking for

I'm looking to lead remote, high-volume service or healthcare-adjacent operations where I can use data, workforce planning, risk oversight, coaching, and practical process improvements to strengthen accountability and customer outcomes.

At ThriftBooks, I lead omnichannel customer service operations and oversee Risk Management, using KPI, SLA, QA, CSAT, refund, and risk-review data to improve coverage, workflows, accountability, and customer outcomes.

I've led high-volume remote teams across customer success and sales, including 50,000+ monthly customer interactions at Five Star Bath Solutions, where coaching and process improvements raised appointment-to-sale conversion from about 40% to 70%. My healthcare foundation includes account management at Aetna and current HIPAA-aware workflow support for a counseling-practice platform transition.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Manager

Current

ThriftBooks

Mar 2025 - Present (1 year 6 months)

Lead customer service operations with oversight of the Risk Management team, managing review processes and partnering with Data & Analytics to identify patterns, trends, and operational improvements. Oversee omnichannel support, workforce scheduling, and complex escalations.

Customer Service Risk Management Workforce Planning KPI Reporting Data Analysis Process Improvement Escalation Management Coaching Cross functional Leadership Trello HIPAA Aware Workflows

Customer Success Manager

Five Star Bath Solutions

Nov 2023 - Jan 2025 (1 year 2 months)

Led customer success operations supporting over 50,000 monthly customer interactions in a high-volume remote environment. Improved appointment-to-sale conversion from approximately 40% to 70% through coaching and process improvements.

Customer Success Performance Coaching Process Improvement Data Analysis Reporting Scheduling Escalation Management team development

Sales Manager

Pronexis

May 2022 - Nov 2023 (1 year 6 months)

Managed a remote sales operation of approximately 10 internal team members plus 2-3 outsourced resources, with responsibility for recruiting, onboarding, coaching, performance, and daily execution. Delivered leadership reporting, forecasting, and performance analysis.

Sales Management Remote Team Leadership Recruitment Onboarding Coaching Forecasting Performance Analysis Process Standardization Communication Skills

Executive Administrator

Word of Truth Family Church

May 2016 - Oct 2021 (5 years 5 months)

Directed executive and administrative operations, coordinating confidential information, leadership priorities, projects, communications, events, schedules, and cross-functional follow-through. Built project plans and operating processes for large initiatives and events.

Executive Administration Project Management Event Planning Confidentiality Cross functional Coordination Process Development

Account Manager

Aetna

Jan 1996 - Dec 1999 (3 years 11 months)

Supported healthcare account relationships and service needs, building foundational experience with healthcare operations, customer/account management, issue resolution, and the importance of privacy and accuracy in health-related services.

Account Management Healthcare Operations Customer Relationship Management Issue Resolution Privacy Awareness

Independent Administrative / Operations Support

Healthcare Practice Operations Project

Support a counseling-practice platform transition and workflow review involving client forms, consent-document processes, data handling, and HIPAA/BAA considerations. Research HIPAA-aware workflow options without representing clinical or legal compliance authority.

HIPAA Awareness Review Workflows Data Handling Process documentation