Sabrina Manzo

I’m a customer service professional focused on delivering excellent support, resolving customer concerns, and building positive client relationships. I’m adaptable, reliable, and dedicated to contributing to team success while ensuring customer satisfaction.

In banking and customer support roles, I guided customers in navigating products and services, handled complex issues via phone, and maintained clear, professional communication—especially during delays or order problems. I also supported dispute resolution by processing refunds, verifying payment methods, and handling discount disputes.

I’ve also applied analytical and investigative skills as a Data Fraud Analyst by analyzing transaction data to identify potential fraud patterns and conducting thorough investigations of flagged accounts. From collections to cashier operations, I’ve managed high-volume customer interactions, documented findings accurately, trained others on procedures, and improved outcomes through effective strategies.