Ivy Francisco
@ivyfrancisco
Customer service representative across BPO, retail, and food service, supporting international accounts.
PhilippinesWhat I'm looking for
Across Accenture, Telus, Teleperformance, VXI, Afni, and UnifyCX, I handled international customer accounts in telco, financial, and e-commerce industries. I resolved customer issues and supported irate clients professionally.
At BPI, I managed daily financial transactions, cash deposits, and withdrawals with zero discrepancies. At 7-Eleven Philippines and McDonald's Philippines, I supported customers and guests while following food safety and sanitation standards.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Various Companies
Jan 2022 - Jan 2026 (4 years)
Handled international customer accounts across Telco, Financial, and E-commerce industries. Delivered exceptional customer support, resolving complex issues and managing irate clients professionally.
Salesclerk
7-Eleven Philippines
Jan 2020 - Jan 2022 (2 years)
Operated point-of-sale (POS) systems, managed store cash floats, and assisted in inventory tracking. Maintained strict food hygiene and safety standards while providing welcoming customer service.
Service Crew
McDonald's Philippines
Jan 2019 - Jan 2020 (1 year)
Welcomed guests, took accurate orders, and served meals efficiently under tight timelines. Followed strict sanitation and waste-management protocols in a fast-paced environment.
Bank Teller
BPI
Managed accurate daily financial transactions, cash deposits, and withdrawals with zero discrepancies. Demonstrated high integrity, confidentiality, and professional guest relations.
Education
Degrees, certifications, and relevant coursework
Business Administration
Business Administration, Financial Management
2019 - 2024
Pursued a degree in Business Administration with a major in Financial Management from 2019 to 2024.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Job categories
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