Open to opportunities

Sabrina Kopczynski

@sabrinakopczynski

Message

I resolve complex customer concerns through empathetic, high-volume remote support.

United States

Message

What I'm looking for

I'm looking for a customer-focused role where I can resolve complex concerns, provide empathetic support in a fast-paced environment, and help build trust and loyalty through every client interaction.

I'm currently supporting Deka Lash clients remotely by phone, managing appointments, memberships, service adjustments, and sensitive Med Spa inquiries with empathy and sound judgment.

I de-escalate complex concerns, use CRM and booking platforms to maintain accurate follow-through, and identify recurring contact patterns for the appropriate teams.

At David's Bridal, I helped brides and special-occasion customers select attire and accessories while exceeding sales expectations through service-oriented recommendations. Previously at Amazon, I resolved customer concerns while meeting call-time and quality standards and coached multiple mentees.

My background also includes leading a remote FiveM server team of 27 administrators, using Lua and SQL to support stability and feature development, and working in education and client relationship management.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Specialist

Current

Deka Lash

Jul 2024 - Present (2 years 3 months)

Provides remote customer support by phone, managing appointments, memberships, and client concerns. De-escalates upset clients and resolves complex service issues with empathy and sound judgment.

Customer Service CRM Booking Platforms Conflict Resolution De escalation Time Management Remote Support

Bridal Stylist

David's Bridal

Mar 2024 - Mar 2026 (2 years)

Assisted brides and special-occasion customers in selecting attire and accessories, exceeding sales expectations through knowledgeable recommendations.

Customer Service Sales Active Listening Product Knowledge

Lead Developer & Server Manager

FiveM Server

Oct 2022 - Dec 2023 (1 year 2 months)

Managed server operations including technical maintenance, updates, and troubleshooting. Led a team of 27 administrators and implemented features to support player retention.

Lua SQL server management Team Leadership Community Engagement

Customer Service Associate & Mentor

Amazon

Mar 2022 - Jan 2023 (10 months)

Adhered to company policies and scripts while meeting call-time and quality standards. Provided coaching and resources to support mentee development.

Customer Service Call Handling Quality Assurance Mentorship Problem Solving

Literacy Teacher

CMS Schools

Aug 2020 - Mar 2022 (1 year 7 months)

Conducted ongoing evaluations of literacy progress and personalized instruction based on student needs. Reviewed course materials to identify strengths and areas for improvement.

Literacy Instruction Student Assessment Individualized Instruction Communication Skills

Lead Teacher

CMS Schools

Mar 2020 - Jul 2020 (4 months)

Served as an interventionist for ELA and mathematics in grades 3–5, providing push-in and pull-out support based on student and teacher needs.

ELA Mathematics Intervention Push In Pull Out

Nanny

Various Households

Jan 2002 - Jan 2020 (18 years)

Provided dependable care for groups of up to five children, from infancy through age sixteen, in both as-needed and regularly scheduled roles.

Childcare Safety Routine Management Engagement

Relationship Manager

Foreclosure Defense Law Firm

Jul 2013 - Jan 2014 (6 months)

Managed a large client portfolio and negotiated loan-modification agreements with banks and attorneys. Prepared modification proposals and maintained accurate client records.

Client Portfolio Management Negotiation Loan Modification Record keeping Confidentiality