Open to opportunities

Sabrina Alfonso

@sabrinaalfonso

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Experienced employee benefits account manager driving client retention and seamless benefits administration.

United States

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What I'm looking for

I seek a client-focused benefits role where I can manage enrollments, improve processes, support clients and grow within a collaborative, service-oriented team.

I am an employee benefits account manager with broad experience managing group benefit accounts, open enrollment, COBRA, carrier communications and client relationships across insurance brokerages and union administration. I deliver organized, client-focused service, using Excel and benefits platforms to streamline enrollments, audits and reporting while ensuring timely issue resolution.

I have a long track record of building and retaining client relationships, coordinating benefit events and virtual health fairs, and supporting members with complex health, welfare and pension issues. I hold life and health insurance certification and strong proficiency with Microsoft Office and multiple benefits systems, and I prioritize client satisfaction and operational accuracy.

Experience

Work history, roles, and key accomplishments

Current

Benefits Account Manager

Current

LRA

Mar 2025 - Present (11 months)

Coordinate client communications, virtual health fairs, and cross-functional teams to ensure satisfaction and retention while monitoring project performance and developing new client relationships.

Client Relationship Management Benefits Administration Project Management Virtual Events Customer Service Retention Performance Monitoring

Benefits Account Manager

First Florida Insurance Brokers

Mar 2023 - Mar 2025 (2 years)

Managed group benefit accounts including open enrollment, renewals, carrier communications, and client meetings to improve service delivery and client retention.

Benefits Enrolment Carrier Relations Open Enrollment Meetings Client Onboarding Excel COBRA Account Management

Benefits Account Manager

The Strategic Group

Mar 2022 - Mar 2023 (1 year)

Managed ongoing client relationships and group benefit accounts, conducted benefit audits, coordinated enrollments/terminations on carrier sites, and prepared materials for client service teams.

Account Management Benefit Auditing Enrollment Carrier Excel COBRA Data Analysis

Benefits Specialist

Teamsters Local No 79

Mar 2006 - Mar 2022 (16 years)

Served as member advocate handling health, welfare, and pension issues, processed appeals and claims, prepared professional correspondence, and maintained benefits databases and grievance logs.

Member Advocacy Pension & Welfare Administration Claims Processing Appeals Database Management Benefits Counseling