Sabina Voskanyan
@sabinavoskanyan
I support VIP clients, resolve payment and website issues, and retain customers through fast, practical service.
Russian FederationWhat I'm looking for
At FORTECH, I provide VIP service and personal client support, resolving website-related issues, processing 20+ daily tickets, and maintaining response times under five minutes. I also review withdrawal requests, verify payment documents, allocate personal bonuses, and escalate bank-operation issues to development teams through Jira.
Previously, at AO TANDER, I advised 50+ customers daily, increased transaction value through upselling and cross-selling, and resolved 85% of conflict situations. My experience also includes packaging quality control at OZON, along with training in linguistics, translation, tourism, interpretation, and IT linguistics.
Experience
Work history, roles, and key accomplishments
Personal Support Manager
Fortech
Jul 2026 - Aug 2026 (1 month)
Provided VIP service and personal client support, promptly resolved website-related issues, calculated and allocated personal bonuses, processed an average of 20+ tickets daily, maintained client databases and CRM systems, reviewed withdrawal requests and verified payment documents, and used Jira to escalate technical issues on bank operations to development teams.
Sales Consultant
AO Tander
Jan 2022 - Jan 2026 (4 years)
Advised up to 50+ customers daily on product selection, assisted with purchasing decisions, and increased average transaction value through upselling and cross-selling. Resolved 85% of conflict situations, with most cases ending in a purchase or retained customer loyalty, and trained new interns on cash register operations and customer service standards.
Hub Operator
Ozon
Jan 2025 - Apr 2025 (3 months)
Ensured quality control of packaging and quickly switched between tasks under high seasonal workload.
Education
Degrees, certifications, and relevant coursework
Kazan Federal University
Bachelor of Arts, Linguistics
2022 - 2026
Pursued a BA in Linguistics with a focus on translation and translation theory, including professional retraining in tour guiding and interpreting.
Eurasian National University
2024 - 2024
Completed a student internship at Astana Hub.
Tech stack
Software and tools used professionally
Availability
Location
Russian FederationAuthorized to work in
Job categories
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